Lead Infrastructure Engineer-Network
JPMorgan Chase · Posted Nov 2
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Infrastructure Platforms team at JPMorgan Chase delivers infrastructure and performance excellence, combining software, infrastructure, and systems engineering to solve operations problems across one of the world's largest financial institutions. The team focuses on optimizing existing systems, building infrastructure, and reducing manual work through automation. This Lead Infrastructure Engineer role designs and operates secure, resilient network instrumentation and packet/flow analytics platforms, leads automation and lifecycle management of enterprise monitoring tooling, and mentors engineers.
What you will do
- Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
- Design and deliver secure, resilient, and self-healing network instrumentation platforms aligned to firmwide engineering standards; integrate network packet broker and analytics technologies to enhance observability across complex networks.
- Architect and evolve high-availability packet aggregation and analytics services in partnership with Network Operations and Cybersecurity; drive continuous improvement of instrumentation reliability, resiliency, and operational efficiency through telemetry and feedback loops.
- Lead automation, certification, and lifecycle management of enterprise-scale monitoring platforms; analyze, test, and certify network packet and flow monitoring appliances and software across performance, security, and compliance criteria aligned to JPMorganChase standards.
- Install, productionize, and support network packet and flow monitoring devices using approved procedures and runbooks.
- Execute product and code upgrades in accordance with change and release management guidelines.
- Engage customers to translate requirements into scalable, reliable instrumentation solutions.
- Collaborate with Operations and Architecture teams to address bug fixes, design changes, and code upgrades.
- Coach, mentor, and when applicable manage engineers to promote best practices in design, automation, and SCRUM delivery.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Skills used in this role
What the employer is looking for
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
- Hands on IT experience focused on routing, switching, and security networking; maintain certifications at CCNP–CCIE level or equivalent.
- Demonstrate expertise with infrastructure components including routers, switches, load balancers, proxies, firewalls, wireless/LAN/WAN, compute, storage, containers, and cloud services.
- Diagnose and troubleshoot complex issues effectively; lead incident and problem management with clear ownership and follow-through.
- Apply packet and NetFlow analysis techniques using industry-standard tools.
- Implement and operate Arista DMF or similar packet broker platforms in large enterprises.
- Deploy and manage Riverbed AppResponse, Flow Gateway, NetProfiler and Portal or similar packet analytics solutions to support performance monitoring.
- Maintain proficiency in hardware architecture, performance testing, monitoring, and operations; apply disciplined benchmarking practices and program management.
- Design solutions with embedded compliance and security controls; plan and provision network engineering deliverables across environments.
- Investigate performance issues in distributed applications using infrastructure and application telemetry to isolate root causes.
Preferred qualifications
- Manage large-scale enterprise network topologies across LAN, WAN, wireless, and security services, leveraging platforms such as Cisco, Juniper, Ciena, Check Point, F5, and Blue Coat; uphold relevant certifications.
- Communicate complex technical findings clearly and concisely to both technical and non-technical stakeholders.
- Operate across multiple technology domains to solve mission‑critical problems that span business units.
- Work within high‑performing, cross‑functional teams using SCRUM practices to deliver iterative value.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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