Lead Customer Care Manager
Mahindra Group · Posted Nov 6
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role sits within Mahindra Group's customer care and service function for its automobile and tractor businesses, focused on serviceability, parts readiness and dealer service quality. The work spans new product launch support, service literature and parts catalogues, special service tools, inventory norms and dealer training. The Lead Customer Care Manager coordinates with product development, warehouses and dealerships to ensure service readiness and a strong customer experience.
What you will do
- Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.
- Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos.
- Define preliminary inventory norms for Warehouse and Dealerships.
- Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.
- Create e- CATALOGUE (Parts) for all New Models.
- Design special Service Tools for New Products so as to improve Service quality at Dealerships.
- Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty
Skills used in this role
What the employer is looking for
- Preferred Industries Automobile Tractor
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
- 4-7 years of Experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
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