Lead Cust Exp Specialist
Honeywell · Posted Oct 23
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
Get a personal compatibility score
Add a resume for personal matches
About the role
The Customer Experience Professional manages Order-to-Cash (O2C) activities, including order processing, billing, booking, customer query resolution, and stakeholder collaboration. The role focuses on delivering an exceptional customer experience by ensuring accurate transaction processing, timely issue resolution, process compliance, and strong coordination with cross-functional teams. The incumbent serves as a key liaison between customers, Sales, Finance, Collection, Operations, and other internal stakeholders to drive customer satisfaction and operational excellence.
What you will do
- Process customer orders, bookings, billings, purchase requisitions, and related transactions accurately and within defined service levels.
- Ensure timely and error-free execution of O2C activities while adhering to company policies and compliance requirements.
- Monitor and clear operational backlogs to meet business targets.
- Support revenue-impacting transactions through accurate order validation and billing execution.
- Maintain data integrity across ERP and CRM systems.
- Manage customer inquiries, requests, and claims while ensuring timely resolution and customer satisfaction.
- Develop and maintain positive customer relationships through effective communication and proactive support.
- Act as the primary point of contact for customer escalations related to order processing, billing, and service delivery.
- Collaborate with dispute management teams to facilitate resolution of billing-related issues.
- Partner with Sales, Finance, Collections, Operations, Logistics, Credit, and other internal teams to resolve customer concerns and operational challenges.
- Coordinate with global stakeholders and customer-facing teams to ensure customer requirements are fulfilled effectively.
- Support process improvement initiatives by identifying recurring issues and recommending sustainable solutions.
- Analyze operational workflows to identify bottlenecks and opportunities for improvement.
- Conduct quality checks and audits to ensure compliance with billing guidelines, contractual obligations, and internal controls.
- Support automation and continuous improvement initiatives to enhance productivity and accuracy.
- Maintain adherence to company values, policies, and standard operating procedures.
- Provide guidance and support to team members on complex order management and billing scenarios.
- Share best practices and contribute to process documentation and training initiatives.
- Support quality assurance activities and help drive a culture of operational excellence.
Skills used in this role
What the employer is looking for
- Bachelor's degree in any discipline.
- 3+ years of experience in Order-to-Cash (O2C), Order Management, Billing, Customer Service, or related operations.
- Strong understanding of O2C processes, including order processing, billing, booking, customer resolution, and dispute management.
- Experience working with ERP and CRM platforms such as SAP and Salesforce.
- Proficiency in Microsoft Excel and data analysis tools.
- Excellent verbal and written communication skills.
- Strong problem-solving, analytical, and stakeholder management abilities.
- Ability to adapt quickly to changing business requirements and technologies.
- Customer Focus
- Operational Excellence
- Problem Solving & Decision Making
- Stakeholder Management
- Collaboration & Teamwork
- Attention to Detail
- Process Improvement Mindset
- Adaptability & Learning Agility
Preferred qualifications
- Advanced knowledge of billing processes, revenue-related transactions, and contract management.
- Experience managing complex customer situations and escalations.
- Exposure to process improvement, quality management, or automation initiatives.
- Experience collaborating with global stakeholders, particularly US-based teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
WKZO
Honeywell Aerospace sees business aviation growth on rising aircraft use2026-10-19
Honeywell News
Honeywell Technologies Announces Quarterly Dividend2026-09-25
Honeywell News
Honeywell Technologies Reports Second Quarter Results2026-07-23