Lead Cust Exp Specialist
Honeywell · Posted Nov 3
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
The role sits within Honeywell's customer experience/order management organization, supporting the Quoting and Order Booking process for software and hardware orders from distributors and end customers in the META region. Work is executed through quoting and ERP systems such as Salesforce and SAP ECC, covering quote creation, discount policy checks, order processing, and backlog management. The specialist also drives quality and process-improvement initiatives and coordinates with sales, approvals, logistics, planning, and sourcing teams to resolve customer queries.
What you will do
- The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for Distributors/end customers of the organization supporting META region.
- Create Sales Quotes as per customer requirement for Honeywell Products/ solutions, using Quoting tools/systems such as Salesforce, SAP ECC etc. Includes item configuration in the tool used.
- Meet the SLAs of TAT and Accuracy
- Includes working on changed requirement from the customers as per process guidelines/steps
- Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes
- Work with various internal teams including Sales Org, Approvals, Item Set up, Software team /Operations Team / Logistics Team / Planning and Sourcing Team etc. to support the quoting activities and Order Management Process.
- Address any queries from the customers and work internally with in Honeywell to resolve these queries
- Address any process queries from the team members booking the orders and preparing the quotes.
- Develop and regularly review the Work Instructions of the process
- Reporting of the monthly metrics to the manager including TAT and Accuracy metrics.
- Identify and Drive Quality Initiatives making the process efficient and leaner, using the already established Quality Methodologies at Honeywell. Support the team members as an SME for any Initiatives for the process
- Interacts w/ customers prior to and after sale.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Develops and maintains positive customer relations.
- Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order.
- Clear Backlogs.
- Respond Customer Queries and Claims (non-Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
Skills used in this role
What the employer is looking for
- Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)
- Ability to understand business direction and map these into requirements and solutions.
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management
- Good Analytical Skills to understand customers' requirements and translate into Order Requirements
- Typing Speed of 35-40 WPM
- Salesforce | Case Management
- Experience on driving any Cross functional process projects.
- Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc
- Excellent verbal/written Communication Skills
- Requires previous experience of working on an SAP ERP platform (preferably SalesForce/Oracle Order Management)
- Know how of Order Life Cycle
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
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