Lead Analyst, Payment Abuse Operations
LinkedIn · Posted Oct 9
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
LinkedIn's Trust Operations team is maturing its Payment Abuse function, which detects and remediates payment fraud and abuse across the platform's payments ecosystem. The team works with Product, Engineering, Data Science, Payments, Operations, and external payment partners on fraud controls, monitoring frameworks, and scheme-compliance programs. This senior individual contributor role leads complex payment fraud and chargeback investigations end to end, builds scalable controls and monitoring, and contributes to the long-term Payment Abuse roadmap.
What you will do
- Lead complex payment fraud and abuse investigations end to end: find root causes and control gaps, and drive remediation to closure.
- Monitor fraud and chargeback performance against payment network and regulatory threshold, investigate the drivers, and lead remediation when performance trends toward a threshold.
- Use SQL and data analysis to surface emerging fraud trends, define risk metrics and KPIs, and turn findings into operational and product improvements.
- Design and strengthen fraud controls, monitoring frameworks, and tooling, including finding opportunities for automation and ML-assisted detection.
- Strengthen operational rigor by standardizing and documenting SOPs, investigation playbooks, and escalation criteria across the team.
- Partner with our vendor partner on payments workflows by setting escalation criteria, defining quality signals, and making sure SOPs are applied consistently.
- Partner with Product, Engineering, Data Science, Payments, Operations, and external payment partners to resolve complex payment-risk challenges.
- Serve as the escalation point for high-risk cases, and mentor analysts as the team's subject matter expert.
- Own initiatives from problem identification through implementation and impact measurement, communicating effectively and operating effectively in ambiguous environments.
- Contribute to operational strategy, regional coverage planning, and the long-term Payment Abuse roadmap.
Skills used in this role
What the employer is looking for
- 5+ years of experience in payment fraud, payment abuse, payments risk, or a related field, including experience leading complex fraud, chargeback, or dispute investigations.
- 3+ years of experience with payment processors, acquirers, card-network rules, fraud-monitoring programs, chargeback programs, or scheme-compliance and remediation initiatives (VAMP, Mastercard, Auspaynet).
- 3+ years of experience designing or enhancing fraud controls, monitoring frameworks, and risk mitigation strategies supporting payment abuse prevention, chargeback management, or scheme-compliance programs.
- 3+ years of hands-on SQL and data-analysis experience, including analyzing large datasets, identifying fraud trends, defining risk metrics or KPIs, and translating findings into operational or product improvements.
Preferred qualifications
- Experience operating in a global, high-volume digital payments environment.
- Experience with alternative payment methods and regional ecosystems, such as SEPA, iDEAL, ACH, and digital wallets.
- Track record of influencing product, policy, or platform changes to reduce abuse risk.
- Experience maturing an existing function by formalizing processes, raising quality standards, or evolving its operating model.
- Experience overseeing work delivered by vendors or managed service providers.
- Experience mentoring analysts in a payments risk, fraud, or Trust & Safety organization.
Benefits and support
- Compensation and benefits are detailed in the job posting
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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