Lead Analyst
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
American Express is a global financial services company whose culture is built on shared values, Leadership Behaviors, and a strong risk mindset. This Lead Analyst role sits within a business reporting and analytics function, producing management information, dashboards, and governance reporting for leadership and operational reviews. The role also covers inventory and operational management, capacity and productivity tracking, and ad hoc analysis and process automation.
What you will do
- Produce and maintain recurring management information (MI/MIS) reporting for leadership and operational reviews.
- Develop dashboards to support informed decision-making.
- Ensure data integrity, consistency, and accuracy across reporting deliverables.
- Support monthly business reviews, operational reviews, and risk governance forums.
- Coordinate reporting inputs from multiple stakeholders and consolidate key messages.
- Manage and monitor team inventory allocation, workload distribution, and capacity reporting.
- Track productivity, aging, and throughput metrics across partner monitoring activities.
- Maintain inventory trackers and governance documentation.
- Respond to ad hoc reporting and analytical requests from leadership and business partners.
- Support automation and continuous improvement initiatives using reporting and productivity tools.
- Drive standardization of reporting frameworks and operational metrics.
Skills used in this role
What the employer is looking for
- Strong analytical and problem-solving skills with keen attention to detail.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong organizational skills with the ability to manage competing priorities and deadlines.
- Excellent written and verbal communication skills.
- Demonstrates a strong control and risk mindset.
- Uses data and insights to influence decisions and improve outcomes.
- Collaborates effectively across teams and stakeholder groups.
- Takes ownership and delivers results in a fast-paced environment.
- Continuously looks for opportunities to simplify processes and enhance efficiency.
Preferred qualifications
- Experience in Risk Management, Compliance, Operational Risk, Financial Crimes, Partner Risk, or related functions will be preferred
- Experience with Power BI, Tableau, Lumi, SQL, SharePoint, or similar reporting and workflow tools.
- Strong presentation and executive communication skills.
- Exposure to governance, audit, quality assurance, or control management activities.
- Demonstrated ability to drive process improvements and automation initiatives.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
American Express Newsroom
American Express Reports Third-Quarter 2026 Financial Results2026-10-23
MarketBeat
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