Lead Analyst
American Express · Posted Oct 15
Banking, credit card, payment network, and travel services
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About the role
This role is part of Global Supply Management – PS&O within ESS, specifically the Client Incentives team, which is responsible for the analysis, interpretation, profiling, and payments to corporate clients as per contractual terms and obligations in the Card Incentive System (CIS) within defined SLAs. The position is responsible for a thorough review of the contractual terms American Express has with its corporate clients, along with robust monitoring and reporting of measures, initiatives, and overall delivery levels of contract set-ups. The Lead Analyst will review client incentive contracts, prepare incentive calculations and initiate payments, perform quality checks and reconciliations, and work with Pricing, Contract Management, GCS, GFO and Finance stakeholders to resolve issues and drive process efficiency.
What you will do
- Review client incentive contracts, between Amex & it's corp. clients, and interpret the associated financial terms.
- Review financial terms in the Card incentive System and perform quality check.
- Prepare incentive calculations in accordance with the financial and initiate payment process.
- Work closely with key stakeholders (GCS / ICS, Pricing, Contract Mgt, GFO, CI Payments etc.) to review the draft deals and provide inputs/suggestions to the business.
- Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues.
- Focus on value-add initiatives that improves process efficiency and accuracy.
- Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives profiling.
- Collaborate with Partner Operations Governance on relevant initiatives and results.
- Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities.
- This role may be subject to additional background verification checks.
- Execute end-to-end Corporate Client Incentive fulfilment activities, supporting complex contractual arrangements and accurate incentive payments across a large global corporate client portfolio.
- Ensure timely and accurate processing of incentive calculations and payments in line with contractual terms, established procedures, financial controls, and compliance requirements.
- Perform detailed validations and reconciliations, identify discrepancies or exceptions, and drive timely resolution to minimize financial, client, and operational risk.
- Partner with GCS, GFO, Pricing, Contract Management, and other stakeholders to resolve fulfilment-related queries and ensure smooth execution of client incentive commitments.
Skills used in this role
What the employer is looking for
- Graduate/ Postgraduate with 3-5 years of industry experience
- Eye for detail, strong analytical skills, and ability to comprehend complex contractual terms into financial implications for the business.
- Strong communication and influencing skills, and ability to manage multiple relationships and priorities.
- Ability to develop innovative solutions using a data driven approach, multiple variables, and insights.
- Good understanding of Amex products, financial processes, systems and tools (CIS, Oracle & salesforce) will be an added advantage.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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