Lead Analyst
American Express · Posted Oct 12
Banking, credit card, payment network, and travel services
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About the role
The Network & ATM Settlement Operations Team within the GMNS product is responsible for enabling funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing related contractual fees, and resolving ATM billing discrepancies or disputes. The role supports the effective and controlled execution of end-to-end ATM and Single Message settlement processes, ensuring timely and accurate financial processing, reconciliation and exception management. It works alongside the UK-based ATM Settlement Operations team under a One Team – Two location strategy to drive operational excellence, process improvements and a strong risk and control environment covering PCI DSS, SOX, RCSA, audit and BCP requirements.
What you will do
- Support PCI DSS compliance initiatives through process reviews, risk assessments, control validation, SOP updates, partner engagement, testing/UAT coordination, and implementation of data protection requirements to safeguard cardholder information across operational workflows
- Maintain a robust control and compliance environment for ATM Settlements, ensuring adherence to applicable policies and control requirements
- Support SOX and RCSA testing, along with internal and external audits including IAG, RBI, PwC, SOC1, SOC2 and market-specific/ad-hoc reviews
- Support BCP planning, testing and exercises in accordance with the GMNS product critical BCP plan
Skills used in this role
What the employer is looking for
- In-depth knowledge of ATM and Single Message settlement processes, including billing errors, disputes, adjustments, accounting entries, reconciliations and exception handling, with a focus on process improvement, service quality and TAT
- Demonstrate strong decision-making, communication and stakeholder-management skills, with the ability to collaborate effectively across diverse teams, work under pressure, meet deadlines and adapt to changing business requirements
- Experience with ACE automation or similar automation tools used to drive process efficiencies would be an added advantage
- Full time B. Com / Or Specialization in Commerce stream
- Advanced analytical skills, well organized, able to understand and communicate complex requirements and develop control recommendations.
- Working knowledge of ATM products, Operations, Services, and platform like Sales Force, MicroStrategy, NDM, GDM would be an added advantage.
- Get up to speed quickly and gain a good understanding of NAS Business and broad knowledge of ATM Operations.
- Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities.
- Proficient communicator with constructive written and verbal communication with a high level of customer focus.
- Good Teamwork ethic and Drive Results though Collaboration
- Accuracy levels at a high standard
- Computer literate (MS Word, Excel)
- Ability to recognize opportunities for process improvements and proactively drive change forward.
- Flexible and engaging team member with the ability to adapt to a constantly changing environment.
- Graduates with 2-4 years of relevant work experience in Accounting, Operations Management, Risk and Compliance domain are welcome to apply for the role.
- Finance
- Operations
- Accounting
- Analytics
- Communication
- Problem Solving
- Salesforce
- GDM/NDM
- Power BI/Power Query
- Share point
- LUMI
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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