Lead Advanced Solutions Engineer
Chargebee · Posted Oct 20
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee provides billing and monetization solutions for businesses with recurring revenue models, helping them streamline revenue and finance operations and capture actionable insights. The Advanced Solutions Engineering team is an L2 support group that connects customer-facing operations directly with Engineering and Product to triage and resolve mission-critical customer issues. This role is a senior technical leadership position responsible for deep-code debugging in Java/J2EE microservices, writing code patches, defining escalation and incident response strategy, mentoring ASEs, and championing AI-powered diagnostic workflows.
What you will do
- Lead, mentor, and elevate Advanced Solutions Engineers by fostering a culture of debugging excellence, establishing diagnostic playbooks, and driving team-wide adoption of AI-powered troubleshooting tools.
- Serve as the Subject Matter Expert (SME) across all ASE sub-modules, taking full ownership of platform reliability, observability, and service maintenance.
- Perform deep-code debugging across complex microservices and integration layers to uncover non-obvious logic flaws, concurrency bugs, and performance bottlenecks.
- Write targeted code patches and develop scalable workarounds to quickly resolve high-impact customer issues, ensuring all fixes meet platform security and maintainability standards.
- Drive incident response strategies during critical platform outages, leading rapid cross-component triage to protect customer trust and maintain operational readiness across 24/7 rotational shifts.
- Champion AI innovation by integrating LLM-driven log analysis, automated stack trace summarization, and AI coding assistants to continuously reduce MTTR.
- Collaborate directly with Engineering and Product leaders to translate recurring incident patterns into long-term product fixes, eliminating platform friction and improving supportability.
Skills used in this role
What the employer is looking for
- 6+ years supporting complex enterprise applications or SaaS products in an L2/L3 technical support capacity.
- Strong fluency in Java/J2EE with proven experience reading, navigating, patching, and profiling large, production-grade enterprise codebases.
- Hands-on experience with AI-powered diagnostic tools (e.g., GitHub Copilot, LLM prompt engineering, AI log analyzers, and automated code inspection tools).
- Deep technical expertise in web technologies , including RESTful APIs, webhooks, JSON/XML payloads, and modern JavaScript frameworks (React, Angular, or Vue).
- Extensive experience with enterprise observability tools (such as Datadog, Splunk, ELK Stack, or New Relic) for log analysis and performance profiling.
- Excellent oral and written communication skills to effectively explain complex technical concepts to both cross-functional engineering teams and leadership.
Preferred qualifications
- 3+ years of direct experience as a Software Development Engineer (SDE) or Sustaining Engineer building or maintaining multi-tenant cloud software.
- Track record of designing internal tools, AI diagnostics, or engineering automation that significantly improved troubleshooting efficiency, reduced support overhead, or eliminated recurring ticket categories.
Benefits and support
- Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.
- Financial Security: Initiatives to help you build long-term financial stability.
- Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
Chargebee Blog
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-18
Chargebee Blog
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee Blog
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee Blog
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15