Knowledge Management Author
Jio · Posted Oct 22
Telecommunications, 5G network, mobile telephony, and high-speed broadband internet services
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About the role
Jio is hiring a Knowledge Management Author for its customer service function, working within the overall philosophy and guidelines of that function. The role involves Knowledge Management and Content Management tools, creating, updating, uploading and archiving support content such as troubleshooting scenarios, product and spec articles, FAQs and dynamic notifications across multiple channels or business lines. It requires close collaboration with multiple stakeholders and Subject Matter Experts to validate scenarios and decision trees.
What you will do
- Understand the business context and plans along with the overall philosophy and guidelines of the customer service function.
- Understand how Knowledge Management and Content Management tools work.
- Work with multiple stakeholders to validate the scenarios and decision trees.
- Work with Subject Matter Experts to develop/finalize appropriate Knowledge Management content.
- Create, Update, Upload and Archive content for a variety of support audiences:
- Creating troubleshooting scenarios to resolve customer issues.
- Articles with product, specs.
- Frequently asked questions on.
- Creating Dynamic Notifications.
- Feedback reporting for product (provided on KM portals).
- Work on multiple channels or business lines simultaneously.
Skills used in this role
What the employer is looking for
- Graduate
- Total Experience: 2–6 years
- Knowledge of HTML, Java and T2R.
- Knowledge of basics of information analytics.
- Communication skills.
- Interpersonal skills.
- Customer service orientation.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Jio
Reliance Jio Infocomm is a major Indian telecommunications company and digital services provider operating a nationwide LTE and 5G network. As a subsidiary of Jio Platforms and Reliance Industries, it offers extensive mobile telephony, broadband internet, and cloud services to hundreds of millions of subscribers across India.
- Industry
- Telecommunications
- Company size
- 35000+ employees
- Founded
- 2007
- Location
- Navi Mumbai, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company · $20.1B raised
- 2023-10-03Conventional Debt$1.0B
Leadership
Chairman, Reliance Jio Infocomm & Managing Director, Jio Platforms
President, Reliance Jio
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