Knowledge Editorial Lead, People Operations
Google · Posted Oct 22
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
The Editorial and Production hub sits within People Operations (POps) Content and Knowledge (C+K) and owns the source of truth for Google's global workforce content, acting as the translation and quality layer between complex, localized HR policies and both employees and the human and AI support agents who assist them. The team applies a data-driven approach to HR programs and knowledge content. This role authors style guides and SOP templates, owns editorial quality rubrics, QA sampling and calibration workflows for vendor writers, and works with process owners and the Platform Strategy team on CMS taxonomy and downstream AI retrieval.
What you will do
- Author operational style guides, structured standard operating procedure templates, canned response guidelines, and scan-and-act content standards.
- Own the editorial quality rubrics, Quality Audit (QA) sampling gauntlets, and calibration workflows for vendor writers executing updates across the People Operations (POps) knowledge content corpus.
- Partner with process owners to identify redundant, outdated, and trivial (ROT) documentation, establishing data-driven criteria for content retirement and consolidation.
- Lead arbitration and editorial reviews with Global Process Owners (GPOs), Compliance, and Service Delivery leads to resolve conflicting procedural guidance.
- Partner with the Platform Strategy team to ensure content structures align with Content Management System (CMS) taxonomy schemas, and downstream AI retrieval systems.
Skills used in this role
Preferred qualifications
- Experience directing external vendor partners, agencies, or distributed writing pools - including defining quality scorecards, leading calibration sessions, and managing throughput Service Level Agreements.
- Experience working in a Content Management System.
- Demonstrated program experience managing large-scale knowledge bases (2,000+ articles) or leading complex content audits, mass restructuring, and migration initiatives.
- Proven track record of creating and enforcing style guides, content taxonomies, and operational documentation standards (e.g., standard operating procedures, job aids, quick-reference guides, decision trees, canned responses).
- Ability to partner with process owners, operations leaders, and legal/compliance teams to establish clear RACI models and streamline review workflows.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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