Key Account Director - CRM ( CPQ)
ServiceNow · Posted Nov 3
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's CRM products are built on its Service Management platform, creating a single source of truth that allows enterprise processes to execute with uniform information. The Key Account Director oversees market success for this product line, building client relationships while achieving quarterly and annual sales quotas for an assigned territory. The role involves territory sales strategy, CxO engagement, and closing complex enterprise sales cycles.
What you will do
- Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
- Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM solution
- Sales process management and opportunity closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams
- Support the regional ServiceNow partner channels to drive an effective customer experience
- Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
- Use Data Management through all sources such as CRM, social media, search engines and AI tools
- Occasional travel for training or meetings may be required
Skills used in this role
What the employer is looking for
- 12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
- Experience selling CRM into India Western region would be an advantage.
- Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal
- Experience with the sales process with the ability to navigate and progress short and long complex sales cycles
- Understanding of business sales processes.
- Preferred experience of selling CPQ as solution.
- Bachelor's degree in business, marketing or related discipline
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30