ITAM Specialist (Content Audit)
ServiceNow · Posted Oct 14
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The role sits within ServiceNow's IT Asset Management content organization, which maintains the software, hardware, licensing, and catalog content library that supports the ServiceNow ITAM product suite. The team focuses on data accuracy, completeness, and validation of licensing agreements, contracts, and entitlement information. This specialist will own content validation and content audit activities, manage IT product part numbers and catalogs, and use AI-assisted tools to drive content quality improvements.
What you will do
- Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards.
- Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library.
- Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements.
- Manage IT product part numbers, software and hardware catalogs, and related content repositories.
- Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles.
- Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards.
- Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality.
- Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality.
- Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware asset management.
- Create and maintain ITAM content entities across software and hardware catalogs.
- Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision-making processes.
- Collaborate effectively with team members and stakeholders in a fast-paced environment to deliver high-quality software and hardware content.
Skills used in this role
What the employer is looking for
- Experience leveraging AI-powered tools and technologies to improve productivity, automate workflows, analyze data, enhance content quality, and support decision-making.
- 2-6 years of relevant experience in IT Asset Management (ITAM), Software Asset Management (SAM), or Hardware Asset Management (HAM).
- Hands-on experience in ITAM implementation, content validation, quality assurance, ITAM content quality, or internal/external audit functions.
- Experience validating HAM/SAM implementations, software licensing data, entitlement records, contract information, or content assets is highly preferred.
- Ability to work independently on large volumes of data while consistently meeting quality, productivity, and turnaround-time targets.
- Strong analytical skills with the ability to identify data issues, perform root-cause analysis, and recommend process improvements.
- Excellent interpersonal, written, and verbal communication skills.
- Strong research skills with a passion for solving complex business and data-quality challenges.
- Proven problem-solving abilities with an innovative and customer-focused mindset.
- Working knowledge of SAM and HAM tools such as ServiceNow, Flexera FlexNet Manager, Snow Software, SCCM, ILMT, MAP Toolkit, or equivalent platforms is an advantage.
- Knowledge of software licensing models and metrics from publishers such as Microsoft, Adobe, IBM, Oracle, VMware, and SAP is preferred.
- Understanding of software contracts, maintenance agreements, subscriptions, cloud licensing, and vendor engagement models is a plus.
- Experience with scripting, automation, SQL, Power BI, Excel advanced functions, or data analysis tools is desirable.
- Experience in content governance, content management, data stewardship, or content-data projects is a strong advantage.
- Ability to support content validation and content curation activities based on business needs and priorities.
- Bachelor's, Master's, or Postgraduate degree in any discipline with a strong academic record.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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