IT Support Specialist
DoorDash India · Posted Oct 5
Software development, engineering support, and technology services for a global local commerce platform
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About the role
The IT Service Desk and IT Asset Management teams provide complete, real-time IT support and IT equipment to DoorDash employees, partnering closely with other areas of the business and IT. This cross-functional role combines onsite IT service desk support with IT asset management, troubleshooting end-user issues across macOS, ChromeOS, Windows, iOS and Android environments. The specialist also handles asset inventory and lifecycle procedures, hardware vendor coordination, new hire device setup, and AV/Zoom Room support.
What you will do
- Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
- Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
- Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
- Accurately log/document all Service Desk issues and work efforts using our service management solution.
- Identify and research routine technical problems of varying complexity and follow through to resolution.
- Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
- Following all IT asset and inventory management processes for hardware.
- Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users
- Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TV's, mics).
- Configure, deploy and support Zoom Room technologies and troubleshooting system issues.
- Provide AV support for company events and presentations.
- Collaborate on corporate-wide initiatives and team projects.
- Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
- Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
- Provide on-call support within the team's rotation.
Skills used in this role
What the employer is looking for
- Helping people problem-solve is your passion.
- You thrive in a fast paced customer service environment, preferably within a technical organization
- You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
- You've spent time working in and around iOS and/or Android platforms
- You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
- You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
- You want to help grow and create a Service Desk people love and can rely on.
- Minimum of 5 years experience in a technical support environment
- Strong familiarity with MacOS, ChromeOS and Windows OS platforms
- Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.)
- Strong written and verbal communication skills
- Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies.
- Familiarity with scripting languages such as: Python, Bash, or similar.
- Ability to document complex technical issues consistently and thoroughly
- Ability to work both independently and collaboratively
- Strong customer service skills.
- Skills in project management/prioritization of work.
- Experience with Okta and/or other SaaS-based identity management solutions
- Familiarity with Mosyle, Intune, or other MDM solutions
- Ability to move equipment as necessary - up to 50lbs
- Occasional travel to other DoorDash sites and offices as required
Benefits and support
- Compensation and benefits are detailed in the job posting
About DoorDash India
DoorDash Technologies India Private Limited acts as an Indian subsidiary and engineering/technology hub for DoorDash, Inc., supporting its global local commerce and delivery platform operations. The entity operates primarily as a corporate and technical setup in India rather than a consumer-facing delivery marketplace. It provides core technological backing, research, and software development services to the parent company.
- Industry
- Software & IT Services
- Company size
- 50-100 employees
- Founded
- 2020-01-23
- Location
- Pune, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company · $2.5B raised
- 2020-06-18Series H$400M
Recent coverage
The Hindu
DoorDash Opens First India Office in Hyderabad, Plans to Scale Workforce to 3,0002026-09-30
Analytics India Magazine
DoorDash Opens First India Hub in Hyderabad, Plans to Scale Team to 3,0002026-09-30
Times of India
DoorDash Makes a Dash for Hyd with First India GCC Hub with Plans to Hire 3,000 Over Next 2 Years2026-09-30