IP TEC Engineer
Nokia · Posted Oct 14
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
Get a personal compatibility score
Add a resume for personal matches
About the role
The IP Technical Expert Center team troubleshoots complex IP network issues, diagnoses hardware and software challenges, and delivers solutions for customer problems. The role sits within Nokia's IP product and services domain, covering IP routers, access network nodes, and production network deployments. As an IP TEC Engineer, you will lead customer deployment projects, drive root cause analysis, resolve trouble tickets, and contribute to product enhancements while mentoring staff and supporting critical production networks.
What you will do
- Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
- Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
- Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
- Share initial ideas for the professional direction of your organizational unit.
- Act as a professional advisor and mentor for staff, work teams, and task forces.
- Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
- Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
- Provide technical requirement inputs based on customers' deployment experience.
Skills used in this role
What the employer is looking for
- Bachelor's degree in engineering with 5-10 years of relevant experience.
- Provides technical requirement inputs based on customers’ deployment experience.
- Inputs to develop SW/HW build-controlled production releases.
- Creation and release of hardware/software documentation and customer notifications.
Preferred qualifications
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
- Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
- Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
Recent coverage
Seeking Alpha
Nokia CEO: Data centers could be built '2x faster' without supply bottlenecks2026-10-06
Nokia Newsroom
Nokia accelerates AI-RAN adoption as global operators embrace AI-native network evolution on NVIDIA platforms2026-09-01
Quartz
Nokia accelerates network automation through agentic, unified data foundation with Microsoft2026-09-01