Infrastructure Engineer III – (Ribbon SBC ,VoIP, Cloud Automation & DevOps)
JPMorgan Chase · Posted Nov 4
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Employee Platforms Team at JPMorganChase delivers infrastructure and performance excellence across enterprise technology. The role focuses on infrastructure engineering with voice and network modernization, including PRI-to-SIP transformation, Ribbon SBC and PSX routing, and cloud automation on AWS. The engineer will lead projects, apply AI-assisted practices, and ensure resilient, secure, and auditable infrastructure changes.
What you will do
- Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Drives a workstream or project consisting of one or more infrastructure engineering technologies and works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
- Strongly considers upstream and downstream data and systems or technical implications and advises on mitigation actions
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Skills used in this role
What the employer is looking for
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Lead PRI-to-SIP transformation and modernization of FXO/PRI to SIP across enterprise voice networks
- Design, configure, and operate Ribbon SBCs (routing/policy, HA, upgrades, capacity planning, interop testing, production support)
- Build and maintain PSX routing logic (dial plans, number translations, policy control)
- Deep SIP/VoIP expertise: call flows, SDP, TLS/SRTP, codec negotiation, troubleshooting and interconnect testing
- Carrier engineering experience: SIP trunk onboarding/turn-ups, carrier coordination, escalation handling, service acceptance testing
- Strong hands-on troubleshooting skills (packet/call-trace analysis, RCA, incident response, performance/capacity issues) and Implement Configuration as Code for voice/network platforms (Git-based version control, templating, environment promotion, change review)
- AWS fundamentals (VPC/networking, IAM, security basics, cost awareness) and experience enabling SBC in cloud and AWS observability (CloudWatch logs/metrics, dashboards, alerting) and general monitoring/observability improvement (SLIs/SLOs, alert tuning, noise reduction)
Preferred qualifications
- Deep knowledge of one specific infrastructure technology and scripting languages
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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