Infrastructure Engineer II
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
The role sits within American Express infrastructure engineering and operations, managing and enhancing enterprise Linux/Windows environments that support the company's products and customer service platforms. The work combines Business-as-Usual operational support with infrastructure project delivery across private and public cloud platforms, virtualization, and monitoring systems. This engineer will handle OS-level troubleshooting, kernel upgrades, automation with Shell/Python/Ansible, vulnerability management, disaster recovery, and infrastructure migration and modernization initiatives.
What you will do
- Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil
- Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability
- Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence
- Strong hands-on experience in OS(Linux/Windows) administration, to manage day-to-day Linux/Windows BAU operations and production support.
- Troubleshoot OS-level incidents and resolve technical issues within SLAs and perform Linux server health checks, monitoring, and performance tuning. Manage kernel upgrades, support Linux server builds, provisioning, and configuration.
- Troubleshoot Linux/Windows networking, DNS, NFS, SSH, and connectivity issues.
- Support infrastructure upgrades, migrations, and modernization projects.
- Execute planned changes, maintenance activities, and production deployments.
- Perform root cause analysis (RCA) and implement permanent fixes.
- Develop automation using Shell scripting, Python, or Ansible.
- Support vulnerability management, OS hardening, compliance activities and Work with VMware and virtualized Linux environments.
- Support backup, recovery, high availability, and disaster recovery activities.
- Collaborate with application, database, network, storage, and security teams.
- Follow ITIL processes for incident, problem, and change management.
- Maintain SOPs, technical documentation, and operational runbooks.
- Support project implementation, testing, cutover, and post-deployment activities.
- Demonstrate strong troubleshooting, ownership, stakeholder management, and ability to balance BAU and project deliverables.
Skills used in this role
What the employer is looking for
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
- 5–8 years of relevant experience in Linux infrastructure administration and enterprise production support.
- Proven experience balancing BAU operational responsibilities with infrastructure engineering and project implementation activities.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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