Infrastructure Engineer I
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
The Infrastructure as a Service (IaaS) team manages and supports American Express's core IT infrastructure, including servers and virtual machines, with a focus on provisioning, configuration, monitoring, maintenance, and troubleshooting. The team also supports infrastructure automation, capacity planning, incident resolution, and optimization to provide a stable, scalable, secure, and cost-effective platform. This role designs and documents infrastructure deployments, supports availability and performance, integrates infrastructure components, conducts testing, and coordinates production readiness.
What you will do
- Designs the configuration and implementation of infrastructure deployments, ensuring adherence to predefined technical requirements and standards
- Develops and maintains comprehensive technical design and implementation documentation, ensuring detailed records facilitate seamless infrastructure project execution
- Supports platform infrastructure availability and performance, proactively identifying and resolving issues or anomalies to maintain optimal operational efficiency
- Conducts in-depth analysis of current state systems to gather detailed requirements and identify potential improvements in infrastructure design and deployment processes
- Integrates infrastructure components, ensuring they meet advanced robustness, scalability, and efficiency criteria, and aligning with strategic objectives
- Conducts test planning and execution activities, validating infrastructure solutions to ensure they meet both business and technical requirements
- Resolves technical issues encountered during the project lifecycle, providing expert problem-solving and escalating critical issues when necessary
- Coordinates with project teams to ensure infrastructure components are prepared for production, ensuring readiness and compliance with established standards and protocols
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of application infrastructure and standards
- Knowledge of storage management (e.g., SAN, NAS) design and support
- Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
- Knowledge of software defined networking, automation, and orchestration and their applications
- Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
- Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
- Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
- Knowledge of cloud technologies
- Knowledge of Windows and Linux administration
- Work Experience:
- Experience in infrastructure engineering, technology support, and/or comparable experience
- Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
- Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
- Experience in network protocols and their job in infrastructure management
- Experience in networking fundamentals
- Experience in databases such as DB2, SQL Server, Oracle, MySQL
- Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
- Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
- Experience in monitoring technologies such as Prometheus, ElasticSearch and Grafana
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
American Express Newsroom
American Express Reports Third-Quarter 2026 Financial Results2026-10-23
MarketBeat
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