Infrastructure Engineer I
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
The Infrastructure as a Service (IaaS) team is responsible for managing and supporting the organization's core IT infrastructure, including servers and virtual machines, with a focus on provisioning, configuration, monitoring, maintenance, and troubleshooting. The team also supports infrastructure automation, capacity planning, incident resolution, and optimization to provide a stable, scalable, secure, and cost-effective infrastructure platform. This role supports day-to-day operations across Windows and Linux server environments, incident, problem, and change management, backup and disaster recovery, and automation and scripting with PowerShell, Shell, Python, or Ansible, while collaborating with application, database, network, storage, security, and cloud teams.
What you will do
- Support day-to-day infrastructure operations across Windows and Linux server environments along with server administration, configuration, maintenance, and troubleshooting.
- Monitor infrastructure health, availability, capacity, and performance & investigate and resolve infrastructure incidents and service requests within defined SLAs.
- Assist with server provisioning, builds, deployments, decommissioning & support infrastructure migration, technology refresh, and modernization projects.
- Perform system-level troubleshooting, log analysis, and performance optimization.
- Support user access management, permissions, and system configuration activities.
- Maintain infrastructure security, OS hardening, and compliance standards.
- Assist with storage, file systems, networking, DNS, and connectivity troubleshooting.
- Participate in incident, problem, and change management processes.
- Support root cause analysis (RCA) and implementation of preventive measures.
- Assist with backup, recovery, high availability, and disaster recovery activities.
- Support automation and scripting using PowerShell, Shell, Python, or Ansible.
- Collaborate with application, database, network, storage, security, and cloud teams.
- Participate in project implementation, testing, cutover, and post-deployment support.
- Maintain SOPs, technical documentation, operational runbooks, and audit evidence.
- Demonstrate strong problem-solving, ownership, teamwork, and ability to balance BAU operations with project deliverables.
Skills used in this role
What the employer is looking for
- Bachelor's degree or master’s degree in Computer Science, Computer Engineering or equivalent work experience
- 10+ years of industry experience with 3+ years of software development experience in Python and Go.
- Experience in Java8+ and Spring/Spring Boot frameworks is a plus, but not required
- Understanding of Linux functionalities / features as well as good experience of shell scripting
- Experience in clouds platforms such as AWS, GCP and Azure is beneficial
- Good understanding of Container & Orchestration Technologies such as Docker, Kubernetes, and OpenShift
- Experience in automation tools such as Ansible
- Experience in NoSQL databases such as Couchbase preferred
- Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
- Ability to effectively interpret technical and business objectives and challenges and articulate solutions
- Good written and verbal communication skills
Benefits and support
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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