Infrastructure Engineer I
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
American Express is a global payments and financial services company whose culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, with a strong risk and customer-service mindset. The infrastructure team supports private and public cloud platforms, monitoring systems, and server environments that keep applications highly available. This role performs hands-on architecture and development of monitoring systems and supports day-to-day infrastructure operations, automation, security hardening, incident and change management, and disaster recovery across Windows and Linux environments.
What you will do
- Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil
- Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability
- Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence.
- Support day-to-day infrastructure operations across Windows and Linux server environments along with server administration, configuration, maintenance, and troubleshooting.
- Monitor infrastructure health, availability, capacity, and performance & investigate and resolve infrastructure incidents and service requests within defined SLAs.
- Assist with server provisioning, builds, deployments, decommissioning & support infrastructure migration, technology refresh, and modernization projects.
- Perform system-level troubleshooting, log analysis, and performance optimization.
- Support user access management, permissions, and system configuration activities.
- Maintain infrastructure security, OS hardening, and compliance standards.
- Assist with storage, file systems, networking, DNS, and connectivity troubleshooting.
- Participate in incident, problem, and change management processes.
- Support root cause analysis (RCA) and implementation of preventive measures.
- Assist with backup, recovery, high availability, and disaster recovery activities.
- Support automation and scripting using PowerShell, Shell, Python, or Ansible.
- Collaborate with application, database, network, storage, security, and cloud teams.
- Participate in project implementation, testing, cutover, and post-deployment support.
- Maintain SOPs, technical documentation, operational runbooks, and audit evidence.
- Demonstrate strong problem-solving, ownership, teamwork, and ability to balance BAU operations with project deliverables.
Skills used in this role
What the employer is looking for
- Bachelor's degree or master’s degree in Computer Science, Computer Engineering or equivalent work experience
- 10+ years of industry experience with 3+ years of software development experience in Python and Go.
- Experience in Java8+ and Spring/Spring Boot frameworks is a plus, but not required
- Understanding of Linux functionalities / features as well as good experience of shell scripting
- Experience in clouds platforms such as AWS, GCP and Azure is beneficial
- Good understanding of Container & Orchestration Technologies such as Docker, Kubernetes, and OpenShift
- Experience in automation tools such as Ansible
- Experience in NoSQL databases such as Couchbase preferred
- Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)
- Ability to effectively interpret technical and business objectives and challenges and articulate solutions
- Good written and verbal communication skills
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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