IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP
Bosch · Posted Oct 16
Mobility, industrial technology, consumer goods, and energy and building technology services
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About the role
This role sits within a Bosch manufacturing quality organization (RBIC) and covers both Customer Quality Management (QMC) and Product Quality Management (QMM). The domain is automotive quality and manufacturing, spanning complaint and warranty handling, audits, PPAP, FMEA and change management. The role owns customer 0-KM complaint and warranty resolution, customer quality indices, and plant-wide internal and external quality audits to secure product and process quality.
What you will do
- Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
- Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards
- Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
- Maintain customer complaint database and communicate quality alerts to internal teams and customers
- Coordinate immediate containment of defective parts with support teams and manage customer portal updates
- Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
- Conduct regular customer plant visits and line walks for new products and warranty issue resolution
- Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents
- Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
- Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
- Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
- Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
- Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
- Identify and escalate product quality risks based on audit findings and customer complaint analysis
- Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
- Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream
Skills used in this role
What the employer is looking for
- Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
- 6-10 years of experience in quality management and manufacturing
- Problem solving/8D
- Safety system know-how
- Assembly process know-how
- Basic know-how of automotive electrical and electronic components
- Plastic molding process
- Automotive OEMs Market knowledge
- Excellent communication
- English language command
- Presentation skill ( PPT / Excel )
- Influencing and convincing skills
- Conflict management
- Critical situation management
- Customer focus
- Quality mindset
- Commitment adherence
- result orientation
- Business acumen and future orientation
Preferred qualifications
- Experience in customer complaint handling and customer interfacing
- Background in automotive manufacturing or Tier 1 supplier environment
Benefits and support
- Compensation and benefits are detailed in the job posting
About Bosch
The Bosch Group is a leading global supplier of technology and services, operating across mobility, industrial technology, consumer goods, and energy and building technology sectors. Driven by its purpose to create technology that is "Invented for life," the company leverages its expertise in hardware, software, and IoT to shape global trends such as automation, electrification, and artificial intelligence.
- Industry
- Automotive
- Company size
- 406225 employees
- Founded
- 1886
- Location
- Stuttgart, Germany
- Funding stage
- Private Company
Leadership
Chairman of the Board of Management
Deputy Chairman and Chief Financial Officer
Markus Heyn
Deputy Chairman and Chairman of Mobility
Frank Meyer
Member of the Board of Management
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