IN-Business Pro
Apple · Posted Sep 21
Consumer electronics, computer software, and digital online services
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About the role
The Apple Retail Business team engages business customers by showcasing Apple technology and third-party solutions to support their businesses. The Business Pro serves as the go-to expert on business solutions, mentors the team, and drives account management, pipeline building, and customer experience for business customers.
What you will do
- Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
- Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
- Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
- Collaborate in business sessions, briefings, workshops and events by identifying and recommending unique offerings to fit customers’ business needs.
- Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
- Strategise, plan, and forecast business performance through account management, pipeline building and opportunity management, using Customer Relationship Management (CRM) and other tools.
- Maintain process mastery of all Retail Business programmes and offerings to guarantee compliance with policies and procedures.
- Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Apple
Apple Inc. designs, manufactures, and markets smartphones, personal computers, tablets, wearables, and accessories, and sells a variety of related services. Widely recognized as one of the world's leading technology innovators, the company emphasizes ecosystem integration, proprietary Apple silicon, and user privacy. Its flagship offerings include the iPhone, Mac, iPad, AirPods, Apple Watch, and the App Store.
- Industry
- Consumer Electronics
- Company size
- 166,000+ employees
- Founded
- 1976-04-01
- Location
- Cupertino, California, USA
- Funding stage
- Public Company
Funding
Public Company · $3.6M raised
- 1978-01-01Venture$0.09M
- 2020-12-25Post Ipo Debt-
Leadership
Chief Executive Officer
Tim Cook
Executive Chairman
Kevan Parekh
Chief Financial Officer
Sabih Khan
Chief Operating Officer
Craig Federighi
Senior Vice President of Software Engineering
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