IN-Business Expert
Apple · Posted Sep 21
Consumer electronics, computer software, and digital online services
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About the role
The team engages business customers by showcasing Apple and third-party products and solutions to enhance their businesses and enrich the lives of their customers and employees. This role proactively provides excellent customer service to Apple Retail Business customers, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. The Business Expert serves as the go-to expert on business solutions and mentors the team on business customer needs and solutions.
What you will do
- Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
- Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
- Collaborate in business sessions, briefings, workshops and events by identifying and recommending unique offerings to fit customers’ business needs.
- Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service and tailored recommendations.
- Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
- Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Apple
Apple Inc. designs, manufactures, and markets smartphones, personal computers, tablets, wearables, and accessories, and sells a variety of related services. Widely recognized as one of the world's leading technology innovators, the company emphasizes ecosystem integration, proprietary Apple silicon, and user privacy. Its flagship offerings include the iPhone, Mac, iPad, AirPods, Apple Watch, and the App Store.
- Industry
- Consumer Electronics
- Company size
- 166,000+ employees
- Founded
- 1976-04-01
- Location
- Cupertino, California, USA
- Funding stage
- Public Company
Funding
Public Company · $3.6M raised
- 1978-01-01Venture$0.09M
- 2020-12-25Post Ipo Debt-
Leadership
Chief Executive Officer
Tim Cook
Executive Chairman
Kevan Parekh
Chief Financial Officer
Sabih Khan
Chief Operating Officer
Craig Federighi
Senior Vice President of Software Engineering
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