IDM T3 Specialist
Nokia · Posted Nov 5
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The Identity and Access Management (IAM) team delivers identity services for Nokia's workforce and business-to-business environments, managing IAM solutions across on-premises and cloud platforms. The role is a Tier 3 IGA Specialist with Saviynt expertise, acting as a technical expert for complex IAM issues and escalations. It focuses on the stability, security, and continuous improvement of Nokia's Identity Management services.
What you will do
- Provide Tier 3 operational support for IGA services.
- Independently investigate, troubleshoot, and resolve complex incidents, service requests, and recurring issues.
- Perform root cause analysis (RCA) and implement corrective actions to prevent recurring incidents and improve service stability.
- Support and maintain key IGA processes, including application onboarding, identity lifecycle management, provisioning, reconciliation, access certifications, and Segregation of Duties (SoD) controls.
- Collaborate with internal stakeholders, service management, infrastructure teams, and vendors to resolve issues and optimize service performance.
- Drive continuous improvement through automation, process optimization, and operational excellence initiatives.
- Create and maintain operational procedures, technical documentation, knowledge articles, and support runbooks.
- Participate in major incident management and on-call support activities as required.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field with 6+ years of experience in Identity and Access Management (IAM), including 3+ years of hands-on experience with Saviynt IGA implementation, administration, and support.
- Strong expertise in Saviynt workflows (ARS) and Joiner-Mover-Leaver (JML) lifecycle management processes.
- Hands-on experience with application onboarding, access provisioning, reconciliation, and entitlement management.
- Proven experience configuring and managing Access Certification campaigns, Segregation of Duties (SoD) policies, and audit controls.
- Strong knowledge of Active Directory (AD), Microsoft Entra ID (Azure AD), and LDAP directories such as eDirectory.
- Proficiency in Unix/Linux administration, including troubleshooting, command-line tools, and scripting.
- Strong scripting and automation skills using technologies such as PowerShell, JavaScript, Python, or similar languages.
Preferred qualifications
- Database(Oracle, PostgreSQL) experience
- Strong understanding of LDAP v3 directory services
- Strong understanding of Privileged access management (PAM) using CyberArk
- Knowledge on cloud services, such as GCP and Azure
- Fluent verbal and written English language and communication skills
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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