HR Shared Services Support IC2
Microsoft · Posted Nov 6
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft’s People Operations HR Shared Services team supports employees at critical moments of the employee lifecycle, with this role focused on the Offboarding service line. The work involves HR transactions, employee and manager inquiry handling, case resolution, data accuracy, and process compliance using HR service management tools, AI, Copilot, and agents. The role also includes leading content reviews, collaborating with payroll and vendors, and acting as an onboarding buddy for new team members.
What you will do
- Perform Human Resources Shared Services transactions and assisted support for the Employee life cycle processes within the region, responding to employee and manager inquiries with accuracy, completeness, and empathy.
- Independently resolve employee cases and transactions, contributing to the day-to-day management of employee data and applying a sound understanding of policies and procedures.
- Deliver monthly service performance at or above target key performance indicators, including Net Satisfaction, Dissatisfaction, Time to Respond, and service line-specific measures, while proactively identifying issues and helping to achieve zero payroll service issues.
- Increase the use of Cowork (Microsoft 365 and Dynamics 365), Employee Self-Service and other agents, contribute to team ideation of optimisation opportunities and support readiness and adoption of service line initiatives.
- Lead content reviews of desktop procedures and knowledge base articles, keeping documentation current and optimised for Copilot to improve accuracy for front-line colleagues.
- Act as a checker in key processes to ensure data accuracy, privacy, and process compliance, maintaining accurate personnel files and supporting the landing of business- and geography-specific initiatives.
- Collaborate with your manager, payroll teams, vendors, Human Resources partners, and peer service lines to resolve issues and deliver consistent employee experiences.
- Model a culture of learning and inclusion by completing mandatory training on time, building your own capability, upholding security practices, and supporting the onboarding of new team members or external staff as an onboarding buddy
Skills used in this role
What the employer is looking for
- 4-7 years of experience in Human Resources, Customer Support, Shared Services Operations, or a related field; OR
- Bachelor's degree in Human Resources, Business, or related field and 2+ years of relevant experience; OR
- Master's degree in Human Resources, Business, or Operations and 1+ year of relevant experience.
Preferred qualifications
- Experience in Human Resources Shared Services, ideally supporting offboarding or other employee lifecycle processes across multiple countries.
- Working knowledge of Human Resources policies, employee data management, data privacy, and compliance requirements.
- Experience using Artificial Intelligence, Copilot/Cowork, case management tools such as Dynamics 365, and Human Resources systems of record.
- Strong attention to detail, with experience performing quality checks or audits on transactions.
- Excellent written and verbal communication skills, with the ability to handle sensitive conversations with empathy and discretion.
- Experience contributing to process improvement or the documentation of desktop procedures.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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