Home Furnishing Consultant
IKEA · Posted Oct 23
Ready-to-assemble furniture, home accessories, and affordable interior design services
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About the role
IKEA's home furnishing team creates functional and inspiring home environments using colours, textiles, and furniture. The role is a retail and interior-design consulting position focused on customer room consultations, cross-selling, and after-sales guidance. The consultant will collaborate with Customer Relations and trinity teams, use global design tools, and maintain IKEA's brand identity.
What you will do
- Stay up to date with home furnishing trends and customer needs to create inspiring and functional home furnishing solutions.
- Engage with customers to provide professional whole-room design consultations, ensuring a seamless and enjoyable buying experience.
- Collaborate with internal teams, including Customer Relations and your designated trinity team, to effectively implement daily work plans.
- Use global tools and best practices to ensure high-quality, efficient, and simple design solutions.
- Contribute innovative ideas in workshops by leveraging knowledge of retail, competitors, and customer insights.
- Guide customers through the purchasing, design, and after-sales processes for a smooth and convenient experience.
- Maintain IKEA’s brand identity, values, and vision while delivering outstanding service.
Skills used in this role
What the employer is looking for
- A strong understanding of home furnishing trends, interior design, and the IKEA way of presenting products.
- Broad knowledge of IKEA’s product range, store communication, and mechanical sales system.
- Experience in identifying opportunities for cross-selling, upselling, and add-ons.
- The ability to communicate effectively with customers, understand their needs, and create tailored furnishing solutions.
- Proficiency in design-related software such as AutoCAD.
- A hands-on approach to tasks with keen attention to detail and the ability to meet deadlines.
- A collaborative mindset and willingness to work as part of a team.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IKEA
IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.
- Industry
- Retail
- Company size
- 220,000+ employees
- Founded
- 1943-07-28
- Location
- Delft, Netherlands
- Funding stage
- Private Company
Leadership
Jakub Jankowski
CEO, Inter IKEA Group
Pontus Erntell
Chief Financial Officer (CFO), Inter IKEA Group
Jesper Brodin
CEO, Ingka Group
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