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Home Connect Master Supervisor

Jio · Posted Nov 4

Telecommunications, 5G network, mobile telephony, and high-speed broadband internet services

Dehradun, Uttarakhand, IndiaFull-timeOnsiteSenior Level5–8 years₹6.0L–₹10.0L yearly51 applicants
Telecommunications5GDigital ServicesInternetMobile NetworkPublic Company
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About the role

Jio is hiring a Home Connect Master Supervisor for Uttarakhand, based in Dehradun. The role drives home connect and care operations in the assigned territory, including technician sourcing, training, installation, and fault repair SLAs. It focuses on zero-defect execution, customer satisfaction, and process adherence.

What you will do

  • Drive home connect and care operations in the assigned territory
  • Source and train technicians by teeing up with target colleges
  • Conduct classroom and on the job trainings for technicians
  • Mentor and guide technicians to enhance productivity
  • Ensure zero defect execution of home connect activity
  • Drive home connect installation and fault repair related SLA
  • Ensure customer satisfaction
  • Ensure adherence to processes as per company defined SLAs

Skills used in this role

What the employer is looking for

  • Graduation or Diploma( ECE / Telecommunication/ IT/ CS)
  • Experience of 5-8 years
  • Product service knowledge
  • Knowledge of IT tools usage
  • Speak local language
  • Planning and organizing skills
  • Team Management Skills
  • Execution excellence
  • Communication skills
  • Coaching skills
  • Customer focus

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Jio

Jio logo

Jio

Company website
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Reliance Jio Infocomm is a major Indian telecommunications company and digital services provider operating a nationwide LTE and 5G network. As a subsidiary of Jio Platforms and Reliance Industries, it offers extensive mobile telephony, broadband internet, and cloud services to hundreds of millions of subscribers across India.

Industry
Telecommunications
Company size
35000+ employees
Founded
2007
Location
Navi Mumbai, Maharashtra, India
Funding stage
Public Company

Funding

Public Company · $20.1B raised

MetaGoogleSilver LakeKKRGeneral Atlantic
  • 2023-10-03Conventional Debt$1.0B

Leadership

AA
Akash Ambani

Chairman, Reliance Jio Infocomm & Managing Director, Jio Platforms

MO
Mathew Oommen

President, Reliance Jio

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