Head of Transformation, Field Operations
Uber · Posted Oct 30
Ride-hailing, food delivery, freight transport, and mobility services
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About the role
The Strategy and Transformation team for Uber's Field Operations organization sets the vision and strategy for Field Ops, runs agent operations, undertakes complex transformative projects, and drives global operations optimization. The Transformation Office leads large-scale structural change across footprint, operating model, people, technology, and culture. This role will lead that office, build tracking and governance, influence senior stakeholders, and partner with Product, Engineering, and Operations on AI and automation.
What you will do
- Transformation Office Leadership: Direct the central Transformation Office, overseeing end-to-end strategy and execution for core workstreams including footprint, operating model, people, tech, and culture.
- Agenda & Narrative Setting: Define the strategic agenda and author the overarching transformation narrative, ensuring clear alignment and purpose across the organization.
- Culture Definition: Set the target culture and cultural narrative, ensuring structural changes are supported by the right behaviors and mindsets.
- Infrastructure & Tracking: Build and manage a rigorous tracking, reporting, and governance infrastructure to monitor the health and progress of all transformational initiatives.
- Stakeholder & Executive Influence: Manage complex, highly interdependent cross-functional initiatives, leveraging strong reporting and influencing abilities to align senior management and diverse stakeholders.
- Drive AI & Technology Transformation: Partner across Product, Engineering, and Operations to identify opportunities to leverage AI, automation, and technology to reduce manual work, improve operational efficiency, and enable scalable growth.
Skills used in this role
What the employer is looking for
- Bachelor's or Postgraduate degree.
- 12+ years of professional experience, with at least 5+ years specifically dedicated to leading large-scale change and transformation programs in a large, distributed organization.
- Must Have: Prior management consulting experience combined with a background in direct operating roles.
Preferred qualifications
- Led enterprise-wide operating model transformations within complex global organizations.
- Experience driving productivity, cost optimization, or organizational effectiveness programs.
- Built governance models for multi-workstream transformation portfolios.
- Exceptional executive communication and stakeholder management skills.
- Experience partnering directly with C-level executives or executive steering committees.
- Experience leading change management and organizational capability-building initiatives.
Benefits and support
- bonuses
- equity
About Uber
Uber Technologies is a global multinational technology company that provides ride-hailing, food delivery, package delivery, and freight transportation services. Operating in thousands of cities across more than 70 countries, the platform connects millions of consumers with drivers and merchants. It has transformed urban mobility and commerce through its on-demand app-based marketplace model.
- Industry
- Transportation
- Company size
- 31100 employees
- Founded
- March 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $13.2B raised
- 2020-12-19Post Ipo Debt$1.15B
Leadership
Chief Executive Officer
President and Chief Operating Officer
Chief Financial Officer
Chief Technology Officer
President and Chief Corporate Affairs Officer
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