Back
Reliance Brands Limited logo

Head of Retail Operations

Reliance Brands Limited · Posted Oct 2

Luxury, bridge-to-luxury, and high-street fashion retail and brand distribution services

Mumbai, Maharashtra, IndiaFull-timeOnsiteDirector/Executive15+ years₹50.0L–₹90.0L yearly100+ applicants
RetailLuxury GoodsApparel RetailFashionE-commerceGrowth Stage
Full time

Get a personal compatibility score

Add a resume for personal matches

About the role

Reliance Brands Limited is hiring for a Head of Retail Operations role.

What you will do

  • Own retail performance across the store network and drive achievement of Sales, NSV, EBITDA, AOP and productivity metrics.
  • Translate business plans into store-level targets, priorities and execution plans.
  • Drive like-for-like growth, conversion, ATV/ABV, UPT and overall store productivity.
  • Identify underperforming stores and lead structured interventions to improve performance.
  • Partner with Business Heads on annual operating plans, growth plans and retail strategy.
  • Own end-to-end operations across EBOs, MBOs, SIS and other retail formats.
  • Establish operating standards, processes and governance across the network.
  • Drive consistent execution of SOPs, commercial calendars and brand standards.
  • Ensure strong discipline around opening/closing processes, inventory, cash management, shrinkage and compliance.
  • Build a robust store audit and review mechanism with clear RAG-based action tracking.
  • Own the overall customer experience across the retail network.
  • Drive initiatives to improve customer engagement, conversion and service quality.
  • Use customer feedback, NPS, mystery shopping and store insights to identify experience gaps.
  • Partner with VM and Brand teams to ensure the store environment consistently reflects brand positioning.
  • Lead operational readiness for new store openings, relocations, renovations and format expansion.
  • Partner with Projects, Store Development, VM, HR, Supply Chain and Finance to ensure stores are launch-ready.
  • Establish pre-opening checklists and governance covering people, inventory, systems, VM and operational readiness.
  • Ensure new stores achieve planned ramp-up and productivity milestones.
  • Own the retail manpower strategy in partnership with HR and ensure the right talent architecture across stores.
  • Build a strong pipeline of Store Managers and frontline leaders.
  • Drive leadership development, succession planning and internal mobility across the retail network.
  • Establish clear performance expectations and accountability across the field organisation.
  • Improve frontline engagement and reduce avoidable attrition.
  • Partner with Buying & Merchandising to optimise product availability and store-level assortment.
  • Drive inventory productivity through effective allocation, replenishment and stock movement.
  • Ensure strong coordination between stores, warehouse and merchandising teams.
  • Lead initiatives around ageing inventory, liquidation and stock balancing.
  • Establish a strong retail performance dashboard covering Sales, NSV, LFL, Conversion, ATV, UPT, Productivity, Shrinkage and Customer Metrics.
  • Use data and store-level insights to identify performance opportunities.
  • Conduct regular regional and store reviews with clear action plans.
  • Build a culture of fact-based decision making across the retail organisation.
  • Identify opportunities to simplify processes, improve productivity and reduce operational costs.
  • Drive adoption of technology and digital tools across stores.
  • Lead initiatives around workforce productivity, automation and process improvement.
  • Benchmark retail practices and bring relevant external best practices into the organisation.

Skills used in this role

Retail OperationsP&L ManagementStore OperationsInventory ManagementMerchandisingRetail AnalyticsNPSMystery ShoppingSOPsVisual MerchandisingCustomer ExperienceLeadershipSuccession PlanningAutomation

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Reliance Brands Limited

Reliance Brands Limited logo

Reliance Brands Limited

Company website
LinkedIn

Reliance Brands Limited is a premier luxury and high-street fashion retail company based in India and a subsidiary of Reliance Retail Ventures. It specializes in building, acquiring, and nurturing international and domestic brand partnerships across luxury, bridge-to-luxury, and lifestyle categories. The company serves as the partner of choice for numerous iconic global brands looking to establish an omnichannel presence in the Indian market.

Industry
Retail
Company size
5000-10000 employees
Founded
2007
Location
Mumbai, Maharashtra, India
Funding stage
Subsidiary

Funding

Subsidiary

Reliance Industries Limited

Leadership

VS

Venkatachalam Subramaniam

Director

BM

Bhakti Manoj Modi

Director

AA

Ashwin Ahamendra Khasgiwala

Director

Recent coverage

Apply on LinkedIn