gTech Ads Quality Lead, Customer Growth Solutions
Google · Posted Nov 6
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech Ads is responsible for support, media, and technical services across Google's Ad products stack, helping customers get the most out of Ad and Publisher products. The team partners with Sales, Product, and Engineering to develop scalable tools and solutions and improve client experience. This role leads the gTech Ads Quality program, owning quality framework governance and scaling AI-powered quality operations across complex workflows.
What you will do
- Design, execute, and scale the overarching gTech Ads Quality program across gTech Ads, establishing long-term quality standards and automation roadmaps.
- Own the evolution, governance, and calibration of the Quality framework, continuously expanding evaluation criteria to different delivery roles.
- Synthesize macro-level quality themes and learnings to identify systemic operational breakdowns and build continuous improvement roadmaps.
- Partner with cross-functional delivery leadership to establish SLA compliance and drive a culture of delivery craftsmanship.
- Advocate the development and integration of AI-powered quality operations and tooling, scaling automated quality control and predictive prevention across complex workflows.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in program or project management.
- 10 years of experience in people management.
Preferred qualifications
- 2 years of people management experience, with a focus on democratizing knowledge and preparing staff for evolving AI plus human workflows and proven experience in managing and upskilling teams.
- Experience in stakeholder management.
- Practical experience or strong foundational baseline in AI-driven quality solutions.
- Demonstrated experience developing quality rubrics, continuous improvement frameworks, or operational governance models.
- In-depth knowledge of Google advertising solutions and media landscape both offline and online and proven ability to coach a large team providing media and tech solutions to client’s business needs.
- Ability to influence C-level executives.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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