Googler Experience Operations Specialist, People Experience (Fixed-Term Contract)
Google · Posted Oct 23
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
People Experience (PX) delivers hire-to-retire HR experiences for Googlers, and the Googler Experience Operations (GXO) team runs global HR operations and frameworks for managing user queries and processes. This role supports Googlers during important moments, partners with global and regional stakeholders, and improves service delivery across HR operations. It also involves troubleshooting systems and consulting on process, policy, and infrastructure changes.
What you will do
- Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations to an exceptional standard.
- Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with global and regional process owners.
- Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
- Represent the user, surfacing relevant user feedback to process owners. Collaborate on initiatives to address user needs, including consulting on content, process and policy improvements.
- Develop deep expertise in the systems supporting HR operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in HR, operations, process improvement, or a relevant field.
- 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
- 5 years of experience building relationships with stakeholders or clients.
Preferred qualifications
- MBA or Master's degree.
- Experience in Human Resource (HR).
- Experience in resolving and troubleshooting complex or sensitive day-to-day user or customer needs, in collaboration with cross-functional teams.
- Experience delivering operational services or making service delivery improvements in a fast-paced environment with many interdependencies.
- Effective problem-solving, troubleshooting and analytics skills, with a strong operational mindset.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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