Global People Support - People Ops Manager
Stripe · Posted Sep 28
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform for businesses, and the Stripe Delivery Center (SDC) strategy provides operational leverage and expands Stripe's portfolio of operational capabilities to support external users and internal teams. The People & Places Operations team sits within the SDC as a collaborative, cross-functional team that drives key support for the People and Places function. This People Ops Manager role provides strategic HR leadership to HR Operations, leads process and service improvement projects, and manages HR systems, case management and data integrity.
What you will do
- Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team
- Ensure an exceptional employee experience by simplifying key processes
- Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE)
- Coordinate and lead key projects for improvement across HR
- Identify best practices that can be applied to improve work tasks and processes
- Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking
- Promote and lead change
- Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape
- Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions
- Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities
- Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol
- Manage the case management system (Ops ticketing system) and team to establish service level agreements
- Partner with the HRIS team supporting HR technology upgrades
- Develop and maintain team standard operating procedures
- Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered
- Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals
Skills used in this role
What the employer is looking for
- Proficiency in verbal & written communication in English
- Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
- Strong attention to details.
- Ability to analyze and identify patterns in large data sets.
- Decision making aptitudes based on given guidelines and in ambiguous contexts.
- Must be comfortable working with large data sets.
- Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.
- Minimum 7+ years of people and operations management experience
- Education - Grad/Post Grad in human resources or a related discipline
- Desired 12+ years of overall experience
- Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce
- Ability to manage multiple projects simultaneously with minimal supervision
- Excellent leadership skills, data analytical & presentation skills, Written & Communication skills
- Understanding of overall HR lifecycle – Core HR, Benefits, Talent Mobility, Equity, Compensation, Exits etc
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
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