Global People Operations - Systems Administrator
Stripe · Posted Sep 29
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform for businesses, and this role sits in the People Solutions team within the Service Delivery Center, supporting the People technology stack that keeps People operations running accurately and reliably. The role works across Workday, Salesforce, and Jira, handling tier 1 and routine tier 2 operational work such as queue monitoring, request triage, account administration, reporting intake, and documentation. It partners closely with People Systems analysts and engineers, handing off configuration, integration, and architecture work while building deeper platform expertise over time.
What you will do
- Monitor the Salesforce case management queue and Jira requests for People Systems work.
- Triage incoming requests by urgency, business impact, data sensitivity, and defined support process.
- Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner.
- Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs.
- Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes.
- Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues.
- Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up.
- Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance.
- Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews.
- Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items.
- Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing.
- Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists.
- Intake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters.
- Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval.
- Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find.
- Support data-quality checks and follow established processes to correct or escalate issues.
- Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths.
- Provide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation.
- Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks.
- Build platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop.
Skills used in this role
What the employer is looking for
- Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work.
- Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting.
- Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time.
- Clear written communication and comfort giving requesters concise status updates.
- Experience using Jira, Salesforce, or a similar case-management or ticketing tool.
- Comfort learning enterprise systems and following structured procedures across multiple tools.
- Strong organization skills and a consistent approach to documenting work and following requests through to resolution.
- Good judgment when working with confidential information.
Preferred qualifications
- Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring.
- Experience handling reporting requests, data access requests, and standard user provisioning.
- Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
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