Global Partner Program Operations Specialist
Okta · Posted Oct 2
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta builds trusted, neutral identity infrastructure that secures AI and human identities, and its partner ecosystem is a fundamental growth engine. The Global Partner Program team builds and operates the engine, data infrastructure, and tools that enable partners to scale and build thriving Okta practices. This role takes full ownership of partner onboarding, portal infrastructure, and operational support, serving as the operational backbone for the partner experience across Salesforce, PRM, DocuSign/Conga, and learning systems.
What you will do
- Own end-to-end partner onboarding, taking new partners from contract sign-off to full enablement without friction.
- Drive data hygiene in Salesforce, ensuring partner profiles, status, and agreement data remain 100% accurate and complete.
- Partner closely with Finance and Partner Sales to execute streamlined due diligence and compliance checks.
- Manage partner agreements from submission through execution (DocuSign/Conga) to keep deals and onboarding moving fast.
- Support distribution partners in rapidly onboarding their reseller networks in compliance with program standards.
- Serve as the go-to operational partner on Slack and email, providing fast, accurate answers on program structure and resources.
- Own user access and identity lifecycle for the Partner Portal and downstream systems, troubleshooting technical blockers instantly.
- Guide partners through portal workflows, tools, and program documentation so they can self-serve effectively.
- Unblock partner access to learning systems, ensuring seamless training and certification pathways.
- Champion portal adoption internally and externally to drive maximum self-service usage across the ecosystem.
- Resolve high-volume inbound operational requests with speed and precision (covering onboarding, eligibility, agreement tracking, benefits, and compliance).
- Support Deal Registration operations—troubleshooting submission blockers and keeping partner deal flow moving smoothly.
- Issue Letters of Authorization (LOAs) promptly upon request.
- Safeguard partner data integrity across Salesforce, Conga, DocuSign, PRM tools, and public partner locator directories.
- Assist with deal registration metrics, reporting, and compliance monitoring to ensure channel health.
Skills used in this role
What the employer is looking for
- 3–6 years of experience in partner operations, channel operations, or program operations—preferably in high-growth SaaS/tech.
- Bias for Action & Ownership: You take complete accountability for your queue, proactively solve root causes, and don't wait to be told how to fix a blocker.
- Attention to Detail & Data Mastery: You take pride in pristine data quality and spot operational inconsistencies before they become problems.
- Problem-Solving Speed: Ability to navigate complex tools and cross-functional processes rapidly under tight deadlines.
- Clear, Direct Communication: Excellent writing and interpersonal skills for unblocking both internal cross-functional partners and external executives.
- High Professional Standards: Strong business judgment, integrity, and comfort navigating cross-functional matrixed teams.
Preferred qualifications
- Salesforce (SFDC) & PRM Platforms (e.g., Impartner)
- Google Workspace & Microsoft Excel
- Conga / Apttus & DocuSign
- Tableau or similar reporting/BI tools
Benefits and support
- Compensation and benefits are detailed in the job posting
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
StockTitan
Industry Leaders Form the Blueprint Alliance to Advance a Shared Architecture for Securing AI Agents2026-09-22
StockTitan
Okta Names Helen Riley to Board of Directors2026-09-18
ValueAdd VC
Okta Buys AI Identity Security Startup Permiso for ~$200M2026-07-30
StockTitan
Okta Announces Second Quarter Fiscal Year 2027 Financial Results2026-08-26