Fraud & Dispute Analyst
Barclays · Posted Nov 4
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays' business operations function supports fraud prevention and dispute resolution within the banking industry. The role focuses on monitoring customer accounts and financial transactions for suspicious activity, handling credit card and account queries, and collaborating with internal stakeholders and law enforcement. The analyst will help implement fraud prevention strategies, manage KPIs, and ensure compliance with regulations and internal policies.
What you will do
- To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
- Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
- Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
- Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
- Support teams within the business operations function as needed, including risk management, compliance, and customer care.
- Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
- Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
- Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
Skills used in this role
What the employer is looking for
- A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity.
- Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions.
- Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders.
- Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud.
- You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22