Forward Deployed Engineer
Cisco · Posted Oct 14
Networking, cloud, cybersecurity, and enterprise IT infrastructure services
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About the role
The Splunk Agent Resilience team is defining the future of AI resilience, delivering scalable, cost-effective evaluation and guardrails that ensure AI agents behave as intended, improving reliability and reducing risk for customers deploying AI-powered applications. As a Forward Deployed Engineer, you will work at the intersection of software engineering, customer engagement, and product innovation, helping large enterprises deploy AI into production. The role involves designing AI solution architectures, building integrations and reusable tools, and partnering with internal Product and Engineering teams to shape the platform based on real-world customer needs.
What you will do
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools that accelerate customer success.
- Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
- Create documentation, reusable best practices, and technical assets that benefit future deployments.
Skills used in this role
What the employer is looking for
- Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
- 4+ years of strong software engineering experience building production-grade applications.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Hands-on experience with AI tools such as Claude Code, Codex, cursor, etc.
- Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
- Excellent communication skills and the ability to work directly with enterprise customers.
- Comfortable working in fast-paced, ambiguous environments.
- Interest in AI, Machine Learning, or developer platforms.
Preferred qualifications
- Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Experience building customer-facing technical solutions or integrations.
- Experience creating reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Experience with programming language such as python, Java, etc.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Cisco
Cisco Systems, Inc. is a worldwide leader in IT, networking, and cybersecurity solutions that transform how people connect, communicate, and collaborate. The company specializes in routing, switching, data center infrastructure, and software-defined networking designed for enterprises of all sizes. Today, Cisco drives major advancements in AI infrastructure, observability, and secure hybrid work platforms.
- Industry
- Networking
- Company size
- 90000+ employees
- Founded
- 1984
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Leadership
Chair and Chief Executive Officer
President and Chief Product Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief People, Policy & Purpose Officer
Executive Vice President and Chief Customer Experience Officer
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