FM L2 Engineer
Nokia · Posted Oct 20
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The Fault Management (FM) team at Nokia is responsible for end-to-end fault, incident, and problem management for network services, ensuring resolution within SLA and OLA requirements. The role works on OSS/SQM platform operations, maintenance, and performance management, handling complex faults that require deep procedural and technical knowledge. This L2 engineer position also coordinates incident, change, and risk management with managed-service teams, Nokia service groups, third parties, and customers, and may lead shifts for 24x7 operations.
What you will do
- Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
- Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
- Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
- Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
- Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent, with at least 4 years of experience.
- Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
- Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
- Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
- Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
Preferred qualifications
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
- Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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