Financial Systems Analyst II
American Express · Posted Oct 23
Banking, credit card, payment network, and travel services
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About the role
The Financial Reporting Quality Assurance (FRQA) organization within Corporate Controllership oversees Level 1 production support for financial systems, including data sourcing, ingestion, transformation, validation, operational calendar management, and incident management. The team maintains knowledge of data sources, processing workflows, and regulatory reporting requirements and resolves incidents across finance technology platforms. This role manages operational processes, triages incidents, documents requirements and controls, and monitors dashboards to support financial system reliability, stability, and performance.
What you will do
- Manage operational processes to ensure financial systems function as intended, processes run efficiently, and required controls and auditability are maintained.
- Ensure successful completion of daily operational activities in alignment with established processing calendars, controls, and service expectations.
- Collaborate with business, finance, and technology stakeholders to triage incidents, manage resolution activities, and support timely root cause analysis.
- Identify recurring incident themes and partner with technology and business teams to drive sustainable remediation and reduce operational risk.
- Drive continuous improvement through process optimization, standardization, and automation.
- Assess the operational impact of production changes and ensure runbooks, procedures, and related documentation are updated accurately and on time.
- Develop, operationalize, and monitor dashboards that provide transparency into process health, operational performance, and service management trends.
- Document business and technical requirements for enhancements, standard operating procedures, and process improvements.
- Ensure compliance with regulatory, audit, and control management requirements.
- Identify, document, implement, and periodically test operational controls in accordance with RCSA/PRSA guidelines to confirm control effectiveness.
Skills used in this role
What the employer is looking for
- Bachelor’s or master’s degree in a technology-related field, preferably Computer Science.
- Minimum of 3 years of experience in financial systems implementation, production support, and incident management for financial systems.
- Advanced knowledge of relational database and data management concepts, with strong proficiency in SQL and exposure to both traditional and modern data technologies.
- Excellent written and verbal communication skills, with the ability to simplify complex financial, business, and technology concepts for diverse stakeholders.
- Strong organizational skills, with the ability to manage multiple priorities simultaneously and consistently meet critical deadlines.
- Ability to perform effectively in a high-pressure environment and make sound decisions in challenging situations.
- Proven transformational mindset, with a focus on improving process efficiency and operational effectiveness.
- Self-starter and proactive team player with a strong commitment to delivering high-quality service and meeting stakeholder expectations.
- Experience with accounting and reporting processes, including financial and regulatory reporting, is preferred.
- Flexibility is essential for this production support role, including the ability to work in shifts and provide weekend support on a rotational basis.
- Advanced SQL skills for data analysis and production incident troubleshooting, including the ability to write complex queries and perform multi-table joins.
- Proficiency with MS Excel, PowerPoint, MemSQL, and Putty for incident triage, reporting, and operational support.
- Advanced knowledge of job scheduling tools such as Airflow and Automic is required.
- Experience in Generative AI frameworks would be an added advantage.
- Hands-on experience with Google Cloud Platform (GCP), including BigQuery, Cloud Storage, monitoring, logging, IAM, production support, maintenance, and troubleshooting, is preferred.
- Experience with AxiomSL is preferred.
- Knowledge of Flink and Beam server is preferred.
- Experience with ServiceNow and Jira is preferred.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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