Field Service Supervisor
Honeywell · Posted Oct 29
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
This field service role covers an assigned territory, with ownership of P&L, sales targets, project execution, service delivery, and customer satisfaction. It leads on-roll and off-roll service teams and coordinates with internal and external stakeholders while ensuring compliance with organizational processes. The position requires building automation domain knowledge and 7–10 years of experience.
What you will do
- Ownership of P&L for the assigned territory
- Drive AOP planning and achieve annual sales targets
- Drive Commercial matrixes- Order, Revenue, GM, Collection,
- Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.
- End-to-end project execution including planning, monitoring, delivery, and closure
- Deliver Larg scale and Spot job on time.
- Lead sales initiatives and strategic deals to achieve order booking targets
- Develop Business by delivering Growth year on year
- Drive NPI to improve business shares in market
- Focused growth in Digital product and SAS
- Ensure timely service delivery aligned with SLAs
- Handling Customer Service – AMC, O&M, Time & Material
- Maintain high levels of customer satisfaction through proactive engagement
- Handling customer escalation – with problem solving attitude
- Lead and manage team of on-roll employees and off-roll resources
- Drive accountability culture within team
- Build team capability, performance, and engagement
- Develop high performance culture within team
- Coordinate with internal and external stakeholders
- Ensure compliance with organizational processes and quality standards
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
- MBA or management qualification will be an added advantage
- 7 to 10 years’ experience
- Building automation industry experience preferred
- Strong domain knowledge of Building Automation systems
- Proven leadership and people management capabilities
- Sound financial acumen with P&L ownership experience
- Customer-centric approach with strong communication skills
- Excellent project execution and problem-solving abilities
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
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