Field Service Engr II
Honeywell · Posted Oct 14
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
Honeywell's field service team delivers maintenance, retrofit and service projects for customer sites in Mumbai. The Field Service Engineer II handles periodic maintenance, spot calls and project management for alterations, additions and retrofit works, while supervising engineers, technicians and vendors. The role also supports sales on technical requirements and job costing, and is accountable for customer satisfaction and adherence to Honeywell SOPs and HSE policy.
What you will do
- Ensure delivery of value to Honeywell clients and customers
- Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
- The engineer needs to operate effectively under time constraints and pressure from the customer and the business
- Ability to schedule and plan periodic maintenance service on service contract requirement.
- To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer's spot call.
- Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor.
- Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed
- To maintain and establish a good working relationship with the customer.
- To do project management for alteration, additions or retrofit works on service site.
- Supervision of field installations and commissioning in Service projects/Quoted reactive work
- Create new sales opportunities during the application of the project/service
- To propose small work quotation for customer and carried out the proposed work on acceptance.
- Determine equipment and accessory needs for implementation and inform FSL or FSS in time
- Support FSS or FSL for project cost and progress reporting
- To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
- Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
- To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
- The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
- Assist FSS or FSL to achieve service matrix and regional AOP targets.
- Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
- Provide technical support
- Ensure customer satisfaction
- Perform service maintenance
- Supervise a team
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
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