FCS people leader Quality control
Barclays · Posted Oct 7
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
The Financial Crime Services team at Barclays works to safeguard the business and its customers from financial crime risks, covering payments and sanctions screening, adverse media screening and other AML processes. This quality control people leader role sits within Payments Screening operations in Chennai, driving data-led quality oversight, QC trackers and SLAs, and strong regulatory control over sanctions-related payment decisioning. The role also leads a team of analysts, coaching them and embedding a culture of quality ownership and continuous improvement.
What you will do
- Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
- Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
- Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
- Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
- Compliance with all regulatory requirements and internal policies related to customer experience.
- Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
- Management of attrition by working closely with HR in implementing retention initiatives for work force.
Skills used in this role
What the employer is looking for
- Support various Financial Crime processes, which might include though not limited to payments / sanctions screening, adverse media screening and other AML related processes.
- Ensure compliance with Barclays Group Sanctions Policy and with Barclays Regulatory responsibilities in respect of the fight against Financial Crime.
- Key leadership role by coaching analysts, challenging poor‑quality outcomes, and embedding a culture of quality ownership and continuous improvement across Payments Screening operations.
- Drives data‑led quality oversight, performing trend and root‑cause analysis, monitoring QC trackers and SLAs, and presenting clear insights in quality forums and governance reviews.
- You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Preferred qualifications
- Responsible for development, delivery, and maintenance of an effective Operational Risk Control environment to covering all aspects of Functional operational risk.
- Ensures strong quality and regulatory control over sanctions‑related payment decisioning.
- Deep knowledge of sanctions policies, screening alerts, escalation standards, and risk classification, along with accountability for maintaining QC quality thresholds, analyst accreditation, and decision consistency.
- Take ownership for managing risk and strengthening controls in relation to the work done.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
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