Fault Management L2 Engineer
Nokia · Posted Oct 14
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Nokia's team works on fault management and configuration of 5G SA Core networks, collaborating with project teams on design reviews and network integration. The role operates in the telecom packet core domain, covering Ericsson Packet Core, cloud-native architecture, and E2E call flows. The engineer troubleshoots and handles customer issues, manages trouble tickets and CRs within SLA, prepares MOP/WI documentation, and guides team members through complex configuration changes.
What you will do
- Fault management/configuration of 5G SA Core Network.
- Coordination with Project teams for HLD/LLD/TOL/Design reviews
- Hand in Hand coordination with project for network integration activities
- Handle the Trouble ticket/CR within SLA
- Customer Issue handling and ensuring the end customer services are maintained
- MOP/WI preparation for the activities and new learnings
- Prepare, implement and verify the configuration and integration of a Node / System
- Coordinating with care team for finding and analysing the RCAs
- Guiding team members to execute complex & critical configuration changes
- Tracking of issues related to tools and timely escalation as per pre-defined matrix
- Attending governance call with region and internal teams. Also responsible for analysing and implementation of feedback from customers.
Skills used in this role
What the employer is looking for
- Require a bachelor's or master's degree in a related field
- Typically, a minimum of 5 to 8 years experience in the Ericsson Packet Core Domain, specifically with 5G Core Nodes (AMF, SMF, UPF, NRF) and LTE Nodes (MME, SGW/PGW).
- Hands-on experience with E2E call flows for 5G, LTE, and volte systems
- Strong understanding of LTE and 5G EPC/5G Core Architecture Interfaces and Protocols
- Proficiency in Cloud Native Architecture, including Microservices, Kubernetes, and Containers
- Ability to prepare, implement, and verify configurations and integrations of network nodes
Preferred qualifications
- Experience with IMS architecture and associated nodes
- Familiarity with Service-Based Architecture concepts and Network Slicing
- Knowledge of trouble ticketing systems and SLA management
- Experience in governance calls and feedback detailed with stakeholders
- Ability to guide team members through complex configuration changes
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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