Fault Management L2 Engineer 3
Nokia · Posted Oct 12
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
As part of Managed Services (MSE) at Nokia, the team is responsible for keeping the network running and proposing and conducting network upgrades based on business requirements, covering the technical management and operation of agreed IT and telecommunications service components for Nokia customers. The work is centered on the 5G SA Core Network and the Ericsson IMS Core domain, including fault management, configuration, and integration of core nodes. This role handles trouble tickets and change requests within SLA, coordinates with project and care teams on design reviews, network integration, and RCAs, and guides team members through complex configuration changes.
What you will do
- Fault management/configuration of 5G SA Core Network.
- Coordination with Project teams for HLD/LLD/TOL/Design reviews
- Hand-in-hand coordination with the project for network integration activities
- Handle the Trouble ticket/CR within SLA
- Customer Issue handling and ensuring the end customer services are maintained
- MOP/WI preparation for the activities and new learnings
- Prepare, implement, and verify the configuration and integration of a Node / System
- Coordinating with the care team for finding and analyzing the RCAs
- Guiding team members to execute complex & critical configuration changes
- Tracking of issues related to tools and timely escalation as per pre-defined matrix
- Attending governance calls with region and internal teams. Also responsible for analyzing and implementing feedback from customers.
Skills used in this role
What the employer is looking for
- A Bachelor/Masters' degree with 12+ years of experience. The candidate should have relevant technical experience in the Ericsson IMS Core Domain (5G Core Nodes CSCF, SBG, MTAS, IP Works, EMM.
- Knowledge of Cloud Native Architecture and experience with Microservices, Kubernetes, Docker, and containers
- Excellent knowledge of 5G Core IMS Architecture Interface and Protocols.
- Hands-on experience on 5G/LTE/VoLTE E2E call flows.
Preferred qualifications
- Good exposure to IMS architecture with all the nodes
- Good understanding of Service-Based Architecture concepts/Network Slicing
- Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology - 5G SA Core Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EM.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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