Desktop Support Technician, IT Operations
Tesla · Posted Nov 3
Electric vehicles, solar panels, and integrated clean energy storage solutions
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About the role
The IT Operations team at Tesla provides front-line IT systems support and endpoint management for engineering and enterprise environments. The Desktop Support Technician troubleshoots hardware, software, and network issues across Windows, Linux, and macOS, using device management tools and collaborating with other IT teams. The role also handles day-to-day tickets within SLAs, documents procedures, and supports special projects.
What you will do
- Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
- Troubleshoot hardware and software issues on Windows, Linux and MacOS
- Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
- Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
- Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
- Create, edit, and improve technical articles and other procedures for systems at Tesla
- Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
- Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
- Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner
Skills used in this role
What the employer is looking for
- 5-10 years desktop support experience including Windows, Mac and or Linux (ubuntu)
- Linux server experience preferred
- Experience troubleshooting engineering applications preferred
- Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
- Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
- Excellent customer service skills, strong attention to details with excellent follow up
Benefits and support
- Compensation and benefits are detailed in the job posting
About Tesla
Tesla, Inc. is an American multinational automotive and clean energy company that designs, manufactures, and sells electric vehicles, battery energy storage systems, and solar panels. Headquartered in Austin, Texas, the company is dedicated to accelerating the world's transition to sustainable energy through innovative technology and engineering. Its product ecosystem ranges from mass-market passenger cars and commercial semi-trucks to advanced energy generation and storage solutions.
- Industry
- Automotive
- Company size
- 125000+ employees
- Founded
- 2003
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $6.0B raised
- 2020-05-18Post Ipo Debt$5.0B
Leadership
Elon Musk
Chief Executive Officer & Director
Chief Financial Officer & Chief Accounting Officer
Senior Vice President, Automotive
General Counsel & Corporate Secretary
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