Expansion Retail Logistics Manager
IKEA · Posted Oct 26
Ready-to-assemble furniture, home accessories, and affordable interior design services
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About the role
The Customer Fulfilment team at IKEA works behind the scenes to make products available to customers, balancing supply, range and space capacity through forecasting and ordering while minimizing costs. The Expansion Retail Logistics Manager role focuses on securing end-to-end fulfilment for market expansion and new sites. This role leads the CFF Expansion team, coordinates warehouse, distribution and transport logistics, and supports site readiness and handover.
What you will do
- Take overall accountability for the CFF Expansion team and secure alignment with the Customer Fulfilment and market agenda.
- Translate and co-create commercial priorities into actions for Customer Fulfilment.
- Lead, steer, plan, support, coach and follow up on the daily work and development of the Fulfilment Availability and Support organization.
- Secure the total input from Customer Fulfilment to the Commercial Team on the market.
- Plan and align furniture and goods delivery schedules with distribution centers and transport providers.
- Create resource plans and own warehouse bay planning and phasing.
- Define ways of working for picking and order fulfilment to maintain availability across sales locations.
- Own pre-feasibility, design briefs and final logistics layouts for expansion sites.
- Lead CFF site selection, ensuring dock availability and alternative logistics solutions where required.
- Provide strategic CFF solutions for upcoming sites and support the growth agenda.
- Align picking principles, picking locations and transaction processes.
- Ensure site readiness, including tools, equipment, PPE and required documentation.
- Coordinate on-site suppliers covering racking, MHE and dock equipment.
- Ensure access to required logistics systems, including CASY.
- Own OSA readiness, initial stock at –2 WBO and CFF build-up quality and timelines.
- Run the RFI process with CPH and align on required clarifications.
- Review and align CFF phasing with the Build-up Leader and support re-phasing due to on-site delays.
- Manage local ordering of CFF materials and warehouse racking service providers.
- Define goods transfer strategies where required to reduce lead times.
- Secure facility handover documentation and close outstanding works.
- Ensure submission of RAMS and safety documentation from ESPs.
- Support the handover from Construction to IKEA and from ESPs to Operations.
- Contribute to securing optimal range location within fulfilment units at the lowest possible cost while maintaining availability and lead-time promises.
- Support the set-up for campaigns, extraordinary situations and the optimization of the complete fulfilment network.
- Drive high performance at the lowest cost and support long-term profitability while creating an excellent customer experience.
Skills used in this role
What the employer is looking for
- Graduation in Economics, Logistics, Supply Chain Management or a related field, or 7+ years of proven supply chain experience.
- 3–5 years of management experience, preferably in distribution, retail, logistics or similar environments.
- Strong experience and interest in retail/home furnishing, supply chain and customer fulfilment.
- Proven ability to deliver business results with a strong focus on cost efficiency and people.
- Experience working effectively in a matrix organization with strong collaboration and co-creation skills.
- Experience leading projects and executing processes at market or country level.
- Strong coaching, mentoring, facilitation, conflict management and problem-solving skills.
- Experience implementing mid- and long-term strategies, setting goals and following up on performance.
- Strong understanding of the IKEA business model, processes, supply chain, warehousing and service operations.
- Customer-centric mindset with a strong understanding of customer and co-worker needs.
- Solid business, KPI, market and industry knowledge to support decision-making.
- Good change management capability and the ability to lead in uncertainty.
- Strong financial competence and the ability to communicate financial impact.
- Analytical capability to translate business and customer needs into development initiatives.
- Fluent spoken and written English.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IKEA
IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.
- Industry
- Retail
- Company size
- 220,000+ employees
- Founded
- 1943-07-28
- Location
- Delft, Netherlands
- Funding stage
- Private Company
Leadership
Jakub Jankowski
CEO, Inter IKEA Group
Pontus Erntell
Chief Financial Officer (CFO), Inter IKEA Group
Jesper Brodin
CEO, Ingka Group
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