Exp Tech Supp Professional
Honeywell · Posted Oct 7
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
Get a personal compatibility score
Add a resume for personal matches
About the role
Honeywell is hiring for a Exp Tech Supp Professional role.
What you will do
- Handle internal and external level customer related issues and concerns
- Capability to fault finding issues filtered by Partner, Hub or internal customers
- Point of escalation for Technical Support Specialist
- Provide required assistance to ensure product readiness for serviceability and reliability
- Provide required assistance in internal Technical Support NPI and User Acceptance Testing
- Support the development of technical documentation and training
- Maintain acceptable call evaluation requirement & KPIs
- Develop FAQs, Technical Tips, and 'How-To' videos on Hardware and Software applications
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Actively participate in departmental activities and initiatives
- Maintain acceptable call evaluation requirement
- Maintain acceptable VOC KPI requirements
Skills used in this role
What the employer is looking for
- Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation.
- Min 3~4 years of relevant experience in configurations of FIRE/ SECURITY Products in the field.
- Must have installed and programmed relevant products in at least 10 projects.
- Excellent communication skills (oral and written)
- Excellent interpersonal, organizational, and time management skills
- Ability to type at least 35 words per minute
- Previous experience with troubleshooting software or hardware
- Strong knowledge of Microsoft Operating Systems
- Strong knowledge of Microsoft Office
- Knowledge and experience with SQL
- Basic understanding of electronics and Fire Detection and Alarm Systems.
- Experience with LAN/WAN network technologies
- A+ and/or Network+ certification
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
Business Wire
Honeywell Updates 2026 Guidance Following Reverse Stock Split2026-07-08
Honeywell Investor Relations
Honeywell Technologies Reports Second Quarter Results2026-07-23
Honeywell Newsroom
Honeywell Technologies Completes Sale of Productivity Solutions and Services Business2026-08-03
Honeywell Newsroom
Honeywell Technologies Announces Leadership Updates for Process Technology and Building Automation2026-08-19