Executive-Operations
American Express · Posted Nov 4
Banking, credit card, payment network, and travel services
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About the role
The role sits within American Express operations and supports KYC/Legal Entity/Central KYC (CKYC) validation and submission to RBI in partnership with the AEBC Compliance team. It involves Video KYC, document review, risk analysis, and inbound/outbound customer calls to complete KYC for card applications. The team focuses on regulatory compliance, transactional quality, and customer satisfaction.
What you will do
- Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
- Completing the Video KYC (know your customer) process for prospect and existing customers in a timely and comprehensive manner to ensure customer satisfaction
- Gather relevant information from applicants and customers as required and update it accurately to facilitate the decisioning process
- Presentable while interacting with customers on video KYC calls
- Ensure error- free verification of card applications
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
- Deliver on metrices defined by the process.
- Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
- Relevant system updates basis the KYC information received from Card Members.
- End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
- Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
- Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
- Outbound Calls to follow up with Card Member’s for KYC Completion.
- Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
Skills used in this role
What the employer is looking for
- Graduate with minimum 1 to 2 years’ experience
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Able to prioritize and work well under pressure, with particular attention to detail
- Strong problem-solving skills
- Compliant with Company Policies and Procedures
- Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
Preferred qualifications
- Knowledge of excel, word and power point skill will be an added advantage.
- Good Presentation skills.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24