Executive Director - Platform & Change Management
JPMorgan Chase · Posted Oct 30
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Corporate and Investment Bank Operations is a global operations organization focused on modernizing processes and operating models to improve client outcomes, controls, and efficiency. The CAS Operations team drives strategic transformation across operations, product, technology, and control functions, including automation, AI, and data-driven solutions. As an Executive Director in Bengaluru, this role leads a portfolio of strategic transformation initiatives from concept through implementation and benefit realization, while leading and developing a team of program and change professionals.
What you will do
- Lead complex transformation initiatives from opportunity identification through design, execution, implementation, and stabilization
- Build and manage integrated delivery plans, dependencies, timelines, and governance across multiple workstreams
- Partner with operations leaders to define requirements, shape solutions, and drive sustained adoption
- Establish clear success measures and deliver measurable efficiency, control, scalability, and client outcome improvements
- Embed sustainable process, technology, and operating model changes that improve resilience and execution quality
- Identify opportunities for process redesign, automation, artificial intelligence, and data-driven solutions to improve performance
- Coordinate readiness activities including training, communications, and cutover planning to ensure smooth implementation
- Manage risks, issues, and decisions with strong escalation discipline and timely stakeholder updates
- Connect related initiatives to maximize enterprise impact and avoid duplication of effort
- Lead, coach, and develop program and change professionals; build capability and support career growth
- Foster strong collaboration across operations, product, technology, and control partners to drive shared outcomes
Skills used in this role
What the employer is looking for
- 10 years of experience leading large-scale operational transformation and program delivery within financial services
- Demonstrated ability to translate strategy into executable roadmaps, delivery plans, and measurable outcomes
- Proven stakeholder management and influencing skills with senior leaders across business, operations, and control functions
- Experience partnering with product and technology teams to deliver scalable operational solutions
- Strong delivery discipline across governance, dependency management, risk management, and benefits realization
- Ability to operate effectively in ambiguous, fast-changing environments and create alignment across diverse teams
- Strong risk awareness and commitment to embedding well-controlled, audit-ready change
- Experience driving adoption through operational readiness, training, communications, and stabilization practices
- People leadership experience, including coaching, feedback, and performance management in a global environment
- Strong written and verbal communication skills, including executive-level storytelling and decision support
Preferred qualifications
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
- Experience building multi-year transformation roadmaps, business cases, and investment prioritization approaches
- Experience modernizing operating models across global locations, including shared services and vendor ecosystems
- Experience applying data and analytics to define measures, track outcomes, and improve process performance
- Background delivering process redesign and digitization initiatives that improve controls and client service levels
- Program management certification (for example, Project Management Professional) and/or change management certification
- Experience leading cross-functional teams through major implementations, including stabilization and benefits tracking.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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