Executive Director - KYC / AML Operations
JPMorgan Chase · Posted Oct 13
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Wholesale KYC Operations, EMEA Production supports Europe, the Middle East, and Africa by delivering high-quality Know Your Client renewals and onboarding for the firm's wholesale client base. The team operates across Hyderabad and Bengaluru with a strong emphasis on governance, audit readiness, and well-controlled, high-quality KYC operations. This Executive Director role leads the India Europe Wholesale KYC renewal organization, owning AML/KYC operational outcomes and client experience while driving process simplification, digitization, automation, and talent development.
What you will do
- Lead the India Europe Wholesale Know Your Client renewal organization with shared accountability for strategy, performance, risk and controls, and people leadership across Hyderabad and Bengaluru
- Own Anti-Money Laundering and Know Your Client operational outcomes for the Europe book of work, including quality, timeliness, capacity management, and client experience
- Establish a clear operating rhythm across planning, prioritization, check-ins, governance routines, and performance reporting
- Partner with Middle Office, Sales, and other internal stakeholders to deliver strong onboarding and renewal experiences
- Serve as a senior escalation point for Know Your Client and Anti-Money Laundering issues, ensuring effective triage, root-cause analysis, and timely remediation
- Strengthen governance, audit readiness, and control discipline through clear procedures, ownership, evidence standards, and timely issue closure
- Deliver process simplification, re-engineering, and transformation initiatives with measurable return on investment and sustained adoption
- Advance digitization and operational effectiveness across workflow management, document storage and archiving, and data distribution
- Improve performance through scorecards, continuous improvement routines, and clear success measures tied to client, productivity, and quality outcomes
- Develop talent through coaching, disciplined delegation, training, succession planning, and leadership continuity
- Drive a culture of accountability, partnership, and consistent execution across the organization
Skills used in this role
What the employer is looking for
- 10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines
- Proven experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework
- Strong understanding of financial markets and products
- Demonstrated experience leading teams and complex operational delivery with measurable outcomes
- Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency
- Strong stakeholder management and influencing skills across levels and functions
- Ability to communicate complex operational risk, performance, and technical concepts to senior audiences clearly and in a structured way
- Strong written communication skills with executive-ready messaging
- Strong prioritization and multi-tasking capability across competing demands
- High attention to detail with disciplined follow-through
- Demonstrated ability to define, monitor, and drive performance objectives and service standards aligned to control expectations
Preferred qualifications
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
- Experience leading teams through adoption of AI-enabled analytics, workflow automation, and intelligent process tooling to improve accuracy, reduce manual effort, and strengthen control outcomes
- Experience leading multi-region service teams and contributing to operating model design across complex stakeholder groups
- Experience building performance scorecards and continuous improvement routines tied to client experience, utilization, productivity, and quality outcomes
- Demonstrated success strengthening audit readiness through evidence standards, governance routines, and disciplined control execution
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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