Executive Director - Global Confirmations & RCO Data Exchange Operations
JPMorgan Chase · Posted Oct 28
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Global Confirmations & RCO Data Exchange Operations team delivers critical client, customer, and supplier-enabled operational programs, including Global Audit Confirmations and State Agency Data Match services. The work focuses on financial services operations, risk and controls, business resiliency, and technology-enabled transformation through automation and AI. This Executive Director role leads a global team to drive operational excellence, modernize platforms, and maintain a strong controls environment.
What you will do
- Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties
- Oversee the State Agency Data Match program, establishing governance, standards, and performance management
- Ensure business resiliency and continuity of service across internal and supplier-supported processes
- Monitor performance, drive issue resolution, remediation, and contingency planning
- Lead a customer-centric, controlled operation with clear KPIs and SLAs
- Ensure workforce readiness through capacity planning, shift strategies, and proactive communications
- Drive continuous improvement in productivity, quality, cost, colleague engagement, and controls
- Maintain a strong risk and controls environment, ensuring audit readiness and compliant disclosures
- Drive strategic evolution through automation, AI, and agentic operating models
- Partner with Product and Technology to modernize platforms and deliver scalable solutions
- Build and develop an inclusive leadership bench, set goals, measure outcomes, and enable succession planning
Skills used in this role
What the employer is looking for
- 15 years of management and leadership experience
- Bachelor’s degree or equivalent experience
- Proven track record leading controlled operations with measurable improvements
- Deep risk, compliance, and data-privacy acumen
- Expertise in process design, continuous improvement, and operating model transformation
- Strong analytical and financial acumen
- Ability to lead large-scale transformation initiatives leveraging automation and AI
- Exceptional stakeholder management and communication skills
- Ability to lead globally diverse teams and partner across functions
- Comfort handling sensitive information and regulated disclosures
- Experience in financial services operations
Preferred qualifications
- Advanced degree
- 10 years in financial services operations
- Experience with root-cause analysis and change management
- Experience deploying data-driven insights to inform business decisions
- Experience modernizing operations to enhance controls and customer outcomes
- Experience enabling succession planning and colleague mobility
- Experience partnering with Legal, Risk & Control, Technology, Operations, and business stakeholders
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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